By Heidi Heath  

Mid pleasures and palaces though we may roam, be it ever so humble, there's no place like home. —John Howard Payne It may be that casino workers understand Mr. Payne's sentiments better than most, for they labor day after day in what are effectively palaces of pleasure, yet nothing comes close to the comforts of home. From beachfront condominiums to rural country estates, active adult to family neighborhoods, South Jersey has a home style to suit just about everyone within a reasonable commuting range of Atlantic City. Though interest rates are a bit higher than they have been over the past few years, area realtors say that shouldn't be a barrier to owning a home. "The Federal Reserve raised the prime rate twice last year and there's a rumor that they're going to raise it again early this year," says Gustavo Perez, a realtor with Prudential Fox & Roach. "With the increase in interest rates and the inflated prices of houses, the market is not growing as fast as the previous two years, but there are still plenty of options for homebuyers." According to Perez, the era of putting a house on the market and selling it within two weeks is over. "We used to have one seller with ten buyers. Now the inventory of houses for sale is going up, so it switches the scenario to a buyer's market," he says. "But it's nothing to panic over; it's just the market correcting itself." Perez believes that some of the best bargains to be had are located in the Inlet section of Atlantic City as new investors begin building there. One such project is the Bella Condominiums, located on Pacific Avenue and Connecticut. "Nobody was looking there before and now they're selling very high-end, luxury apartments for $400,000," Perez says. "And in that same neighborhood, you can find townhouses and semi-detached homes in the range of $130,000 to $180,000. I would say all that area, once it's fully developed, is going to be the next hot market. Anybody who owns property there, within the next five years, is going to own a goldmine." With 14 housing developments in the southern half of the state, K. Hovnanian Homes is one of the largest builders in the region. They build both active adult and family homes in a variety of price ranges. "We've always believed that people deserve a choice in where they want to live and the type of home they prefer," says Christy Kass, manager of public relations for K. Hovnanian. "Not everybody wants a condo, not everybody wants a four-bedroom colonial, and so we try to offer a choice. That's why we have so many communities and different home styles throughout New Jersey as well as the other 16 states where we build." The company's single-family homes include Hidden Pines in Egg Harbor Township and The Woods at Millville. Both have homes that range from 2,000 to 3,000 square feet. Hidden Pines is a community of 62 homes with prices starting in the mid-$300,000 range. The Woods at Millville will have only 41 homes with prices starting in the mid-$200s. On the higher end of the scale (and a bit farther away), Hovnanian has what they call their "distinctive properties," which include Cross Creek at Chesterfield in Burlington County, Franklin Village in Gloucester County, and Edgewood Estates in Salem County. These developments have homes that range from approximately 2,500 square feet to over 3,600 square feet with prices starting in the $400s to $500,000 and beyond. Another of their high-end properties is The Tides at Seaboard Point located in North Wildwood. "For someone interested in a condominium, this is a gorgeous community," says Kass. "The property is surrounded by the ocean and the Hereford Inlet, so you have great water views, and it's adjacent to a marina if you have a boat." The Tides also boasts its own clubhouse with a fitness center, outdoor pool and tennis courts. "You might assume a place like this is just a vacation spot, but we have a lot of people making this their full-time home," Kass says. The Tides are priced from the upper $800s. K. Hovnanian also has five active adult communities in South Jersey: The Four Seasons in Historic Smithville, The Four Seasons Mirage in Barnegat, The Four Seasons at Sea Oaks in Little Egg Harbor, The Four Seasons at Forest Meadows in Gloucester Township, and The Four Seasons at Weatherby in Woolrich. Age-restricted to those 55 and older, these single-family homes are priced from the mid $200s to the low $300s. According to Kass, owning a home built by a nationally recognized company comes in handy when it's time to sell. "It's a fact of life that we live in a mobile society today," she says. "People have to move because of their jobs. We're told time and again by our homeowners that our homes retain their value. A house sells quickly when people see that it's a K. Hovnanian home." Another nationally recognized builder in the area is Beazer Homes. Beazer has six developments in South Jersey including two active adult communities: Gatherings at Bel Aire Lakes in Absecon and Gatherings at Cape May in Rio Grande. "We have a number of homeowners in the Gatherings at Bel Aire who work in Atlantic City," explains Beazer's vice president of marketing, Lisa Poggi. "There are a lot of casino employees who are over 55 and are not nearly ready to retire. This gives them the lifestyle they want within 20 minutes of their jobs." Gatherings at Bel Aire are upscale carriage homes priced in the mid $200s. "These homes have great entertaining possibilities because they have a more open floor plan," says Poggi. Gatherings in Cape May opened in July 2005 and features single-family homes priced in the mid $300s. "We built this development in response to active adults who are looking to stay close to their families, but maybe have a second home in an area where they have a lot of memories and can experience a longer summer season," Poggi says. "Wildwood is literally 10 minutes away and Atlantic City is only a 35-minute drive." Like K. Hovnanian, Beazer Homes also has beachfront condominiums in North Wildwood. The Pointe at Moore's Inlet will be opening in March with 60 luxury units starting at $800,000. Another new Beazer project is in Vineland, a town recently named by the Federal Deposit Insurance Corporation as one of the few affordable housing markets left in New Jersey. Opening this month, Garrison Estates will consist of 78 single-family homes ranging from 2,500 to 3,100 square feet. Prices will start in the mid $300s. Beazer also has three communities in East Greenwich in Gloucester County: Greenwich Meadows, which has 68 single-family homes of 2,700 to 3400 square feet priced in the upper $300s; King's Gate East with 19 homes; and King's Gate North with 94 homes. "These are high-end luxury homes which go from 3,800 to 4,600 square feet and the prices are in the low to mid $400s," says Poggi. "We truly offer a value, no matter what your budget constraints." Another nationally recognized builder in the area is Lennar Corporation. With four new communities opening soon in South Jersey, Lennar's distinguishing attribute is a vast list of standard home features including three-car garages, gas fireplaces, hardwood floors in entry, kitchen and powder room, Silestone countertops, 42-inch kitchen cabinets, and double wall ovens. "Rather than choosing through dozens of upgrades that cost extra, homebuyers can have our most sought-after options already included in their new home," says Don Bompensa, regional vice president of Lennar's South Jersey Division. Lennar's newest South Jersey developments include The Reserve at Creek Run in Gloucester County; The Estates at Upper Deerfield and Newcombtown Crossing, both in Cumberland County; and Cedar Point at Mays Landing in Atlantic County. Prices had not yet been set for homes in these developments as of press time. Homebuyers looking for a good value might also consider taking a look at Sherwood Forest III in Millville. According to Larry DePalma, the broker representing the development, driving a few extra miles can add up to major savings. "Several years back, I ran some ads in the paper that said, ‘Drive another 25 minutes and save $25,000,'" DePalma says. "That's gone to about $100,000 today." Sherwood Forest III is a development of 58 homes from 2,300 to 3,300 square feet priced in the high $200s to the low $300s. "We offer all the amenities that other new home builders have, as far as upgrades go," DePalma says. "And we also offer a great standard feature package, so they don't have to upgrade to get a great house." Standard features include nine-foot ceilings on the first floor, fireplaces, soaking tubs, and exterior brick or stone face accents. DePalma says the development's location in the revitalized and growing community of Millville is yet another amenity. "We have the arts district downtown, some really fine restaurants, and a lot of recreation, like fishing and sailing on Union Lake," he says. "We're also just 10 minutes from the Cumberland Mall, which is expanding to include Target, Best Buy, Circuit City and Pets Mart. It's a growing area and it's worth a look." Sherwood Forest Homes also has another three projects that will be opening in the next year or two. Clearly, opportunities abound for anyone who is in the market for a new home in the Atlantic City area. Those willing to take on some risk with the prospect of making a huge return on their investment might consider Atlantic City's Inlet section. Commuters looking for a shorter drive to work can look in Galloway and Egg Harbor Township. Those who crave a lot of house for not-too-much money can check out Cumberland County, and those 55 and over looking for a community that caters to their interests might find it in an active adult development. Whatever one's concept of "home sweet home," it can be found right here in South Jersey. [WANTED: AFFORDABLE HOUSING] Although new homes in the area are typically going for $200,000 and up, you don't have to be earning a six-figure income to afford your own property. It is still possible for a first-time homebuyer to find reasonably priced housing in the resale market, especially if you're willing to consider a townhouse or condominium. According to Timothy Hollingsworth, a representative with Family Home Lending Mortgage Bankers in Margate, potential homeowners may want to consider Pleasantville, Hamilton Township, Washington Township, or Cumberland County. "Those are areas that are still developing and still have growth," he says. "For instance, the Woodlands Condominiums in Mays Landing are extremely affordable. The typical townhouse there is priced from $140,000 to $160,000." Other possible locations include the Tall Timbers Condominiums in Little Egg Harbor with two-bedroom, two-bath condos listed at $192,000, and the Brighton Towers in Atlantic City, where a two-bedroom, two-bath condo can be had for under $200,000. Hollingsworth said another bright spot for first-time buyers is the fact that lending laws have become less stringent. "A lot of people think they can't afford a $300,000 home, but the average income of $60,000 can," he says. "There are a lot of ‘new century' programs out there that work as well as the 30-year loan, but are easier to qualify for." Family Home Lending recommends that potential homebuyers visit a lender first to get pre-qualified for a loan. "Before you go to see a realtor, have a mortgage company run your credit and tell you how much you're allowed to borrow," Hollingsworth says. "Typically, it only takes a day to do that. If you call me in the morning, by that afternoon I can tell you how much house you can afford." To get pre-qualified, a prospective borrower must provide personal information including a Social Security number, birthday, current address, place of employment and length of time employed. Based on your income, mortgage lenders can also tell you if you qualify for a Federal Housing Authority loan. FHA loans guarantee a lower rate than is commercially available and require only a 3 percent down payment rather than the usual 5 percent. Another option to consider is 100 percent financing. According to Gustavo Perez of Prudential Fox & Roach, it has become a popular alternative. "In our market, six out of ten of the deals we close are using 100 percent financing," he says. "Instead of making a down payment, people can use the money to furnish the property. The interest rate is higher, but it's an option for people trying to buy their first house. They can refinance after a year and get a better rate."

By Pete Davenport  

Let's face it. Your property is absolutely beautiful. Your gaming, dining, entertainment and service is first rate. Customers flock through your doors by the thousands every day and they have a terrific time. But why do they come to your casino? Why not the property next door? Or those other "beautiful places" down the road… or in another city? [LOOK IN THE MIRROR!] Our industry is not alone in this simple fact: the level of warmth and friendliness presented by the front-of-the-house employees directly impacts customer satisfaction, retention, and the overall reputation of a specific casino as a desirable destination. Your appearance and every aspect of your behavior and personality contribute to each customer's impression of your property. You literally help to determine how quickly your customers come back, how often, and for how long. One bad move on your part can also have a disastrous effect, sending patrons out of the door forever as a long-term "bad advertisement" for your business, the last thing anyone wants! [HOW GOOD ARE YOU?] Now it's test time. Rate yourself by the following critical traits exhibited by our industry's finest customer service professionals to see how you measure up. Please carefully consider the importance of each characteristic as you honestly grade yourself. And if you've never examined yourself in these terms, today is a good time to start. Your managers and clients judge you by these traits every day, so you should, too. Also please note: a perfect "Excellent" score of 50 points means you are a rare and very valuable commodity in our industry and we salute you! But if you're like most of us, there is always room for improvement. Let's see how you measure up. Mark your most accurate rating for each customer service trait and add up points for your final score. All test results are final, but feel free to repeat the test as you understand the importance of your attitude toward customer service. [CUSTOMER SERVICE QUIZ] Please grade yourself for each trait: 5=Excellent, 4=Very Good, 3=Average, 2=Below Average, 1=Poor. 1. Intelligence: The capacity to acquire and apply knowledge 2. Knowledge: Awareness, understanding, learning 3. Outgoing: Friendly, sociable, extroverted, engaging 4. Positive Outlook: Favorable, happy, confident view 5. Polite: Having and showing good manners; courteous 6. Helpful: To aid, contribute; to provide relief or remedy 7. Supportive: To hold up, maintain, defend, advocate 8. Strong Communicator: To make known; exchange thoughts 9. Resilient: The ability to recover quickly; strength 10. Motivator: To provide with an incentive; to urge, to compel Total Points: If you scored: 50 Points: Congratulations! You are the best. Now bring these test results to your managers and ask how you can make better use of your terrific talents. And share your enthusiasm—it's contagious. 40-49 Points: You are a very valuable employee and you can now focus on the trait(s) you need to improve so you become one of the best. When you hit 50 points follow instructions above. 39 Points or Below: Get to work! Focus on each attribute and develop your talents. Watch the customer service champions in your company and learn from the best. And keep testing yourself. Remember, the sky's the limit within your organization and our industry… and you have the power to fly high. Go for it! You alone control your destiny by your commitment to your chosen profession.

By Heidi Heath  

If the snow, ice, and biting winds of February have the Beach Boys' "Kokomo" lyrics playing incessantly on your mind's internal iPod, maybe it's time to listen to that little voice in your head and book a trip to an island paradise. Instead of shoveling snow, you could be digging your toes in warm sand. Tropical breezes would replace harsh winter wind, and the only ice you'd encounter would be the cubes floating in your Margarita. And now that you can reach so many islands through Atlantic City International Airport, getting there is even more appealing. "This year, we've seen the largest allotment of Caribbean destinations out of Atlantic City ever," says Carol Parlin, a travel agent with Preferred Travel in Northfield. "It's just huge. ACI is always the first choice for our clients because it's so much more convenient." According to Sharon Gordon, director of communications and marketing for the South Jersey Transportation Authority, the demand for flights out of Atlantic City has always been there. "Whenever we have new flights come into the market, the seats get filled," she says. "Flying out of Atlantic City is a civilized experience," Gordon says. "It puts the fun back in travel. It's absolutely a world of difference. The drive experience is not bumper-to-bumper traffic, it's very accessible, there's easy parking, free shuttle service, and parking is a fraction of the cost of the metro airports." Added to that, Gordon boasts of the airport's personal touch. "Passengers coming in the door are greeted individually by a customer service ambassador and they're given special assistance if they need it." Even the security screeners are customer-friendly. "Even though they have an important job to do, they know that they're a part of that travel experience," Gordon says. "They're thorough, but they're expeditious. You don't have that tension or anxiety that you're going to miss your plane." Just where can you get to from our friendly local airport? Through Spirit Airlines, you can fly from Atlantic City to Nassau, Bahamas; Santo Domingo, Dominican Republic; Cancun, Mexico; Kingston, Jamaica; Montego Bay, Jamaica; Punta Cana, Dominican Republic; St. Thomas, in the U.S. Virgin Islands; and Puerto Rico. Your most difficult vacation decision might be choosing which island to visit. "Each one of them has its own flavor," says Parlin. "They all have great weather, beautiful beaches, and a variety of accommodations from budget to ultra-deluxe hotels, but each one also has something to set it apart." [Dominican Republic] The thatched-roof airport of Punta Cana in the Dominican Republic will make you feel like you've stepped onto the set of Gilligan's Island. "Punta Cana has beautiful white-sand beaches and clear blue water," says Parlin. "It's a great place for rest and relaxation because they don't have a lot of nightlife. They're basically geared to daytime activities." Popular area attractions include: Manati Park, with exhibitions of tropical animals, birds, and fish, along with performing dolphins, sea lions, and parrots; touring a replica of an ancient Taino Indian Village; jungle walks; and 4x4 motorbike excursions along the beach. Contrast that with Santo Domingo, which is also located in the Dominican Republic but worlds apart when it comes to vacation entertainment options. Santo Domingo is the oldest city in the New World—where the settlement of all the Americas began. Here you can wander down cobblestone streets among Spanish colonial architecture, some of which dates to the 1600s. Billing itself as a city that never sleeps, it features a great variety of restaurants and nightlife. [Bahamas] Another island destination with plentiful nightlife is Nassau, Bahamas. "Along with great beaches and shopping, you have the casinos in neighboring Paradise Island," says Parlin. That particular feature could be especially attractive to casino employees who hold a key license and are not permitted to gamble in New Jersey. Nassau, the Bahamian national capital, traces its heritage back to the shipwrecking days of the legendary pirate Blackbeard. The city features beautifully preserved colonial mansions, cathedrals, 18th century fortresses and a Queen's Staircase whose 66 steps lead to a spectacular view. A 600-foot bridge connects Nassau with Paradise Island. This island has been developed almost exclusively to accommodate travelers, with resorts, hotels, restaurants, shops, a golf course, an aquarium, and a casino among its amenities. [Jamaica] On the island of Jamaica, you can choose from a variety of activities including horseback riding, polo, golf, tennis, scuba diving, and deep-sea fishing. There are three primary resort areas: Ocho Rios, Negril, and Montego Bay. Ocho Rios is on Jamaica's northern coastline and features stunning waterfalls and colonial period buildings. Ocho Rios is probably best known for its Dunn's River Falls, a 600-foot high waterfall that cascades over a series of rock terraces on its way to the sea. The stepping-stones of the falls allow tourists to actually climb within the shower of water. Negril is famous for its sunsets—and for its seven-mile stretch of white sand beach, which some have judged to be the most beautiful in the Caribbean. "A lot of people love to visit Jimmy Buffet's Margaritaville restaurants when they're in Jamaica," says Parlin. "Ocho Rios, Negril, and Montego Bay all have Margaritavilles and they're more than just restaurants. They all feature water parks with swim-up bars, water slides, giant water trampolines… It could be a whole daytime activity." [Puerto Rico] Puerto Rico is a U.S. Commonwealth, which makes travel there easy. The capital of San Juan features a variety of nightlife, including fine dining and casino gaming. Daytime activities include surfing, golf, scuba diving, horseback riding, parasailing, kayaking, and fishing. Puerto Rico is also home to El Yunque, the only rainforest in the U.S. National Forest System. Featuring 240 different species of trees, El Yunque is actually a series of forests, each one determined by its altitude. Another unique natural resource is Camuy Caverns, the third-largest cave system in the Western Hemisphere. Visitors can ride a trolley down into one sinkhole and hike into others. [St. Thomas] "St. Thomas is a beautiful island with wonderful shopping," says Parlin. "It's relatively quiet in the evening, but all in all it's a very nice island to visit." The town of Charlotte Amalie is also the capital of the U.S. Virgin Islands and is the most-visited port in the Caribbean. The city's reputation as a shopping Mecca draws visitors from all over the region and around the world. Bargains can be found on perfume, liquor, cameras, china, crystal, clothing, leather goods and jewelry. U.S. citizens are granted a $1,200 duty-free shopping quota—twice that of any other Caribbean island and three times that of European countries. [Cancun] "Because of Hurricane Katrina, Cancun itself is not in such great shape," says Parlin. "But the area south of Cancun is fine. It's bizarre. Cancun was devastated, but the Playa del Carmen and Riviera Maya areas are totally up and running." From Playa del Carmen and Riviera Maya you can take short day trips and visit Mayan ruins hidden in the jungle at Coba, or overlooking the sea at Tulum. You can also visit the natural aquariums at Xel-Ha or Xcaret. On a coral reef located off the nearby island of Cozumel, you'll find some of the world's best diving and snorkeling. The area's crystal-clear water allows visitors to view an astounding array of marine plant and animal life. So there you have it. The island-hopping virtual tour is over. All that's left for you to do is choose your destination, make your reservations, and pack your sunscreen. As the Beach Boys put it, "you can get there fast and then take it slow." For current fares and destinations, visit spiritair.com or call your travel agent.

By Martin Baird  

Estoy seguro que cada empleado de casino puede recitar el alfabeto. Pero estoy más interesado en ayudarlos con los ABCs del gran servicio al cliente. Digo esto literalmente. En esta columna lo llevaré a través de algunas palabras que empiezan con las letras A, B y C y nos dicen porque le ayudarán a hacer un mejor trabajo en cuidar a la gente más importante quienes entran por la puerta de su casino-sus invitados. [Letra A:] Defensores, Apreciación, Atención y Conciencia. Estas cinco simples cosas serán de gran importancia para los empleados del casino mientras laboran y proveen a los anfitriones el servicio que se merecen. • Defensores: Su máxima prioridad este año debe ser crear anfitriones defensores. Los clientes que son defensores de su casino es una manera más allá de satisfacción y lealtad. Por su propia convicción, harán comentarios positivos a sus amigos y familiares sobre su casino. Ellos lealmente protegen su casino y negocio al pasar la voz. El mejor servicio ayuda a crear defensores. • Apreciación: Uno de los elementos más importantes del servicio al cliente es mostrarle agradecimiento al cliente. Si el cliente elige su propiedad y no se siente apreciado por la decisión que hizo entonces la mayoría de ellos no regresarán, gastarán su tiempo y dinero en otro lugar. • Atención: Dar atención personal al cliente podría significar solo sonreír y caminar por ahí, porque eso es lo que el cliente prefiere. Podría significar emplear sus nombres o recordar como les gustan sus emparedados. Esto les dice que a usted le importa cuidar de ellos y que usted quiere que regresen. • Conciencia: El servicio al cliente se basa en conciencia. Debe estar conciente de sus clientes-sus expresiones faciales, la forma en que se sientan y lo que están haciendo. Estar conciente de estos detalles, lo sitúa en una posición de servirles. [Letra B:] Creer, Estar Preparado, Lo Mejor y Mejorar. Estas pequeñas gemas le darán a los casinos un empujón en la competencia por ayudarles a dar un servicio estelar al cliente. • Creer: Necesita creer que el cliente al que le está hablando e interactuando es la persona más importante en su propiedad en un momento dado. Si no lo hace, el cliente lo sabrá. Crea en lo que hace porque cuando cree en la importancia del servicio del cliente, se demuestra. • Estar Preparado: Cuando se trate de servirle a los clientes tenga una experiencia mejor, uno de los problemas de los empleados del juego es su propia falta de preparación. No han pensado sobre los diferentes deseos, necesidades y anhelos de sus clientes en ningún momento dado. No han puesto ningún pensamiento real para asegurarse de que cada cliente tiene una gran experiencia. • Lo Mejor: ¡Usted quiere ser el mejor! Quiere ser mucho mejor. Dar todo lo que tiene cuando está en el trabajo, porque en la propiedad usted es parte del entretenimiento. Usted está en el deber al 100 por ciento del tiempo. • Mejorar: Existe lo mejor y luego mejorar. Siempre podemos mejorar. Hacer un hábito para encontrar maneras de hacer su trabajo mejor. [Letra C:] Cha-Ching, Reto, Comunicación, Confianza, Consistencia, Calma y Cortesía. El servicio al cliente del casino puede ser desafiante, pero es agradable cuando se hace de la manera correcta y significa dinero en los bolsillos de los empleados del casino. El servicio al cliente se basa ampliamente en la comunicación, confianza, consistencia y cortesía. • Cha-Ching: Cuando usted da un gran servicio al cliente, significa dinero en su bolsillo. Los clientes están dispuestos a pagar para tener una estupenda experiencia. Después de todo están visitando su propiedad para entretenerse y divertirse. A usted se le compensa por ser parte del entretenimiento. • Reto: El servicio al cliente puede ser extremadamente desafiante. No es fácil lidiar con estos desafíos. Obsérvelos como una oportunidad para usted, de demostrarle a su propiedad la mejor luz posible y aun ayudar a los clientes más desafiantes a que tengan una excelente experiencia. • Comunicación: En muchas ocasiones, los clientes, creen que no recibieron un buen servicio debido a la pobre comunicación. Si hubiera habido una mejor comunicación antes, más preguntas enunciadas, más acción de escuchar–todo el proceso habría sido mas amable y el cliente tal vez se habría ido con el sentimiento de que había sido escuchado y apreciado. • Confianza: Las personas que proveen un buen servicio al cliente lo hacen así en confianza. Sonría, haga contacto visual y sepa que va a atender al cliente en la mejor forma posible. Cuando un cliente ve eso, dejan de ponerse a la defensiva. • Consistencia: Ponga esta palabra con letras mayúsculas y subráyela, porque la inconsistencia es asesina. La gente quiere una experiencia perseverante. Si voy a su propiedad, ordeno mi bistec punto medio y sale perfecto, entonces esperaré la misma perfección todas las veces. Usted y cada uno del personal debe tener consistencia en el servicio excepcional que provee. • Cortesía: Todos deberíamos analizar nuestras habilidades de cortesía. Es su trabajo decir simples frases como "por favor "y "gracias ". No solo mire y señale, sino de hecho comprometas con los clientes. Sea cortes atendiéndoles sus necesidades.

By Martin Baird  

I'm sure every casino employee in the country can recite the alphabet. But I'm most interested in helping them with the ABCs of great customer service. I mean this literally. In this column I will walk you through some words that start with the letters A, B and C and explain why they will help you do a better job of taking care of the most important people who walk through your casino's door—your guests. [Letter A:] Advocates, Appreciation, Attention and Awareness. These four simple things should be top of mind for casino employees as they go about their day and provide guests with the service they deserve. • Advocates. Your top priority this year should be creating guest advocates. Customers who are advocates for your casino are way beyond satisfied and loyal. Of their own free will, they spread positive comments about your casino to friends and family members. They loyally patronize your casino and bring in new business by spreading the word. Top-notch service helps create advocates. • Appreciation. One of the most important elements of guest service is showing appreciation for the guest. If the guest chooses your property and doesn't feel appreciated for the decision they made, most likely they will not return. They'll spend their time and money elsewhere. • Attention. Giving the guest personal attention could mean just smiling and walking by because that's what the guest prefers. It could mean using their name or remembering how they like a sandwich. This tells them you care about them and want them to come back. • Awareness. Guest service is based on awareness. You must be aware of your guests—their facial expressions, the way they sit and what they're doing. By being aware of those things, you put yourself in a position to help them. [Letter B:] Believe, Be Prepared, Best and Better. These little gems will give casinos a leg up on the competition by helping them provide stellar guest service. • Believe. You need to believe that the guest you're talking to and you're interacting with is the most important person on your property at that given moment. If you don't, the guest will know it. Believe in what you do because when you believe in the importance of guest service, it shows. • Be Prepared. When it comes to helping guests have a better experience, one of the problems gaming employees run into is their own lack of preparation. They haven't thought about the different wants, needs and desires of their guests at any given moment. They haven't put any real thought into making sure that each guest has a great experience. • Best. You want to be the best! You want to be better than just good. Give it all you've got whenever you're at work, because on the property you're part of the entertainment. You are on duty 100 percent of the time. • Better. There's best and then there's better. We can always do better. Make a habit of finding ways to do your job better. [Letter C:] Cha-Ching, Challenge, Communication, Confidence, Consistency, Cool, Courtesy. Casino guest service can be challenging but it's fun when it's done right and it can mean money in the pockets of casino employees. Guest service also relies heavily on communication, confidence, consistency and courtesy. • Cha-Ching. When you provide great guest service, it means money in your pocket. Guests are willing to pay for a great experience. After all, they're visiting your property to be entertained and have fun. You are compensated for being part of the entertainment. • Challenge. Guest service can be extremely challenging. Dealing with these challenges is not easy. See them as an opportunity to provide better service, as an opportunity for you to show your property in the best possible light and help even the most challenging guests have a great experience. • Communication. Many times, guests believe they did not receive good service because of poor communication. If there had been better communication up front—more questions asked, more listening—the whole process might have gone more smoothly and the guest probably would have walked out feeling like he had been heard and appreciated. • Confidence. People who provide great guest service do so with confidence. Smile, make eye contact and know you're going to help a guest in any way you possibly can. When guests see that, they let down some of their defenses. • Consistency. Put this word in capital letters and underline it because inconsistency is a killer. People want a consistent experience. If I come to your property, order my steak medium rare and it comes out perfect, I'll expect that same perfection every time. You and everyone else on the staff must have consistency in the exceptional service you provide. • Courtesy. We could all stand to brush up on our courtesy skills. It's your job to say simple things like "please" and "thank you." Don't just look and point but actually get involved with guests. Be courteous by tending to their needs.

By   Fri, Sep 19, 2008

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By Frank Legato   Thu, Mar 01, 2007

By David Schwartz  

Today most Atlantic City entertainment happens in casino lounges and showrooms, but in the 1940s and 1950s, many of the city's superstar performers could be found on Kentucky Avenue, particularly at the Club Harlem. For over 50 years, the Club Harlem was the place to be. The Club Harlem opened in 1935, when Leroy "Pop" Williams converted the existing Fitzgerald's Auditorium into a new venue. Williams hired Sam Singer, a former bootlegger, to manage the club. Like many other nightclubs of the time, entertainment was not the only attraction: illegal gambling drew many customers. During the day, Singer ran a profitable horse room, where visitors could bet on horse races from around the nation thanks to a hookup to the "race wire," a clandestine telegraph signal. Pop Williams, who was the club's principal owner, was an early black entrepreneur in Atlantic City. Though his club occasionally featured white performers, and white visitors were common, it did something that most Boardwalk hotels in the 1930s and 1940s did not—actively catered to black guests. In a 1987 interview with the Philadelphia Inquirer, Atlantic City music legend Chris Columbo recalled that, denied entry to "white" hotels, "all we had was Kentucky and the Curb," as the famous stretch of North Kentucky Avenue was known. Other popular hangouts included Grace's Little Belmont, Jerry's Barbecue, Catfish's piano bar, and the Wonder Garden bar. Though the club was popular, and Williams did not lack for financing, he took on two white partners in 1951, Ben Alten and Jack Southern. Williams wanted to expand, and at the time banks would not lend money to black businesses. So, a "partnership of convenience" was formed. But Alten, who handled the books for the club, became one of its leading advocates, and was known for decades for his good humor and excellent business sense. Inside, the club had a main showroom seating about 900, and a bar area with two bandstands that provided continuous music. Nearly every black entertainer of renown played the Club Harlem at one point or another, from Billie Holiday and Cab Calloway to Diana Ross and James Brown. Comedian Slappy White and Larry's Steele's Smart Affair—a revue extravaganza featuring dance production numbers—warmed up the crowds for the headliners. The club justifiably has a prominent place in Atlantic City history, but it is nationally significant as well. Billy Daniels found his career-making hit "That Old Black Magic" while working at the Club Harlem in 1942. Needing an uptempo opening, he spied a copy of the "Black Magic" sheet music on the club's piano. With a revamped arrangement, he rode the song to international stardom. Daniels' was one of several careers made at the Club Harlem. Sammy Davis Jr. performed there as the child star of the Will Mastin Trio, and former Atlantic City Mayor James Usry worked there for 15 summers. During the hectic summer months, the club ran at all hours. On Saturday nights, the club had four shows at 10 p.m., 12 midnight, 2:30 a.m., and the "breakfast" show at 6:00 a.m. The breakfast show was hardly a filling brunch—customers had better luck getting scotch and soda than ham and eggs—but it was usually the best show, musically, of the night. By that hour, entertainers appearing throughout the city came to "sit in" at Kentucky and the Curb. With the city's decline in the 1960s and 1970s, the Club Harlem also encountered troubled times. A 1972 shootout between two rival Philadelphia gangs—on Easter Sunday morning, no less—ended with five dead and dozens injured. After that, business slowed. The Harlem's owners had hoped that the arrival of casino gaming in 1976 would lead to a revival, but gaming regulations stipulated that any casino must have a 500-room hotel, thus barring the club from installing slot machines or table games. After struggling for over a decade, the Club Harlem closed its doors forever in 1986, and was torn down in 1992. With a renaissance of new construction sweeping Atlantic City, perhaps the time is right for the Club Harlem's rebirth, either as part of a larger complex or as a standalone club. Returning the Club Harlem's name to the Atlantic City skyline would be a fitting tribute to the legacy of Williams, Alten, Columbo, and all of the entertainers and patrons who made the Club Harlem such an integral part of Atlantic City's nightlife for generations.

By Casino Connection Staff  

You are on the top of your game this month. Everything you touch seems to turn to gold, and others marvel at your ability to get things done. Achieve at your highest level this month, because it is time for you to shine. (No wonder you have no friends.)

By Casino Connection Staff  

It's time to replace the hiding of your feelings with a more open approach. One of the lessons you should have learned by now is that honesty and openness are always the best way to ease the pain that can come into life. (So can a drunken weekend in Rio.)

By Casino Connection Staff  

Adventure is in the stars for you this month. Be prepared to take a trip, to try something new, to take a chance. Your appetite for new experiences will be insatiable for the next few weeks. (So will your appetite for take-out pizza.)

By Casino Connection Staff  

Money matters will be at the forefront for you in the coming weeks. It is a good time for financial planning and balancing that checkbook. Use that extra income wisely. (Like paying bills.... On second thought, put it on red!)

By Casino Connection Staff  

You have a spiritual connection with your significant other that allows you to communicate. It is a good month to nurture that relationship with something tangible in a way that will be appreciated—a gift, a night on the town. (Try some booze. That always works.)

By Casino Connection Staff  

You have always been content with your small circle of close friends, but this month is the time to make an effort to expand that circle. Take the extroverted approach in your contacts with others. Smile and be friendly; initiate conversations. (OK, that's enough. Don't overdo it.)

By Casino Connection Staff  

You have been lucky to have a lot of amazing people who have served as positive influences in your life. You may not realize how much you have learned from people you perceived as difficult. Be thankful for their help. (As long as it's free.)

By Casino Connection Staff  

It's time to get out and celebrate. It's a great month for dancing and partying, so get on your feet! Your energy seems boundless, and there are good times to be had. (You may want to learn to dance first.)

By Casino Connection Staff  

A great opportunity is coming your way. A way to have fun and make money will seem to pop up out of nowhere. You may be surprised when it shows up, but be ready to seize the opportunity. (No, it's not selling drugs.)

By Casino Connection Staff  

You may feel the need to tune out this month, but keep your ears open. Some important information is due to come your way, and how you act upon it could lead to great success. (I know what it is, but I'm not telling you.)

By Casino Connection Staff  

You are yearning for a change of scenery. This is a good month for travel and your thoughts turn to exotic lands. So get some travel brochures, surf the Internet, and start planning! (Hoboken's beautiful this time of year.)

By Casino Connection Staff  

Your attitude is key in making meaningful changes to your life. Short-term successes are often superficial. In your quest for material goods and instant gratification, don't forget what is truly important. (Like material goods and instant gratification.)

By Dave Bontempo  

Football fans obtain a post-season lifeline or a Super Bowl primer with this behind-the-scenes look at a season in the NFL. Feinstein gained unprecedented access to the Baltimore Ravens—far more than that given any sports writer, announcer or network covering the team—for the entire 2004 season. The club allowed him into every coach's meeting, player gathering, strategy debate and the draft. He witnessed shouting matches, intense lobbying and in-house rivalries that don't find their way into a daily newspaper. Feinstein thus punctures the extraordinary secrecy surrounding one of America's most revered pastimes. He reveals how everyone accepts insecurity to live the NFL dream. The book uncovers heavy issues ranging from the owner to players on the practice squad. Feinstein details the negotiations for team ownership involving old-school Art Modell and new owner Steve Bisciotti. Coaches engage in numerous turf battles that affect team chemistry and help determine which players get cut. How insecure is the NFL? Former head coaches often return as specialists or coordinators. This routine acceptance of a demotion does not occur in any other business. How insecure is the NFL? Players are cut and brought back a number of times during the season and will take the deal to chase the dream. Eagles fans will appreciate the Terrell Owens saga told from the Ravens perspective. Before signing with the Eagles, Owens was committed to Baltimore. The Ravens opted to grant another receiver free agency because it expected to sign Owens. When TO bolted for Philadelphia, the Ravens took a double hit. Baltimore was a perfect fit for this profile. The Ravens battled season-long controversy, and its fortunes fluctuated. A team touted for the Super Bowl failed to make the playoffs because of a late-season collapse. The highs and lows of Baltimore's season make this a much more interesting read than had Feinstein followed a team that won everything.

By Joe Legato  

Now adults around the world can help in the fight against crime from their offices (well, living rooms). Luxoflux has just released its sequel to its popular gang-busting game based in Los Angeles with the new True Crime: New York City. The main character of this game is Marcus Reed, a former drug dealer who has recently switched sides and become a cop. His mentor has just been murdered, and Marcus must search the dangerous streets of New York City to find the culprits. Because he was once a criminal himself, Marcus utilizes brutal methods from his past to fight crime. Players are free to choose their degree of morality as they battle bad guys ranging from petty thieves to the mob. True Crime: NYC has many features that keep players kicking butt while enforcing the law. You can either fight bad guys with weapons or just your fists, and your abilities are upgraded with promotions in police ranking. One cool feature of True Crime: NYC is its interrogations. As you unravel the mystery of your mentor's murderer, you come across suspects that you must interrogate to get information. Players must use just the right combination of compassion and brute force to break the person, and if you fail you must go to an informant (such as your criminal father). True Crime: NYC is definitely better than the first True Crime: Los Angeles. The story line is much more involving and realistic, and you often find more recognizable places in New York City. As you play, though, keep in mind that there is a fine line when it comes to stopping crime. Then again, sometimes the ends do justify the means.

By Casino Connection Staff  

It's been a little more than a year since George Carlin ended his four-year stint at the MGM Grand by berating an audience of 700 as being "people with very limited intellects." He then entered rehab after admitting to using "too much wine and Vicodin." Now, completely sober, the 68-year-old comedian is back on stage for his 13th HBO special and accompanying album, Life is Worth Losing, full of as much piss and vinegar as ever. Carlin begins with some word-play, assembling an introductory poem comprised of the newest euphemisms creeping into the country's collective subconscious. He explores other familiar territory with now-antiquated slang terms that have been scrubbed from the public vernacular and shares with his audience some of his unique thoughts—topics like creativity in human sacrifice, the truth about mass graves, necrophilia and autoerotic asphyxia. Carlin spews forth a venomous attack on the societal ills of American culture—nothing new here. He doesn't pretend to be a philosopher or posture as if he has the answers, but his aim remains dead-on when he laments the desecration of the American landscape, noting, "Only a nation of unenlightened half-wits could have taken this beautiful place and turned it into what it is today: a shopping mall." It shouldn't be hard to figure out from the title of this album, but Carlin spends much of his time discussing suicide, and it's in these dark corners that we find some of his best new material. He outlines plans for the "All Suicide TV Channel" and goes through the thought process of a man getting ready to commit suicide. The dark topics are the real gems of this album. Carlin's social commentary remains spot-on, if not a little sharper without coming through the fog of pills, pot and booze. However, when Carlin is able to elicit laughs while treading through morose topics like suicide and human sacrifice, we can see his comedic genius and realize how he's been able to sustain a 50-year career in show business.

By Casino Connection Staff  

Wedding Crashers delivers what it promises, and then some. Unfortunately, it's that "then some" that bogs down the movie as director David Dobkin looks to wrap up all the loose ends, thinking the movie has more to offer than 90 minutes of lewd and crude humor. This is not the kind of movie that wins awards, but, were it not for a nearly two-hour running time, it is exactly the kind of movie that would garner instant cult status, a la The Big Lebowski or Swingers. Wedding Crashers is the story of two divorce mediators, John (Owen Wilson) and Jeremy (Vince Vaughn), who share the interesting hobby of crashing weddings for the sole purpose of finding easy women to sleep with. It wasn't their idea, but instead that of "legendary" crasher Chazz Reingold (played by Will Ferrell), who also developed an exhaustive 110 rules of wedding crashing (never use your real name, bridesmaids are desperate—console them, be gone by sunrise, etc.). It's a great premise for a movie, and the casting couldn't be better, but even the beginning montage of the duo at various weddings, being obnoxious in their effort to be the life of the party and blend in to stand out (rules seven and eight) begins to run long. Unlike the old adage that, while it can't help, beating a dead horse with a stick likely won't hurt either, Wedding Crashers shows us that in comedy, you can only rely on the same jokes and unusual scenarios for so long before they stop being funny. Add in an unnecessary 30 minutes of resolution—a tragic pitfall too many would-be great comedies fall into—and you end up with a less-than-memorable movie. Wedding Crashers is a great movie for throwing down a few beers with the guys, and that's about it—while some ladies may find it enjoyable, many will find the jokes and scenarios more than a little crass. It's full of some great laughs, but unfortunately, the movie falls apart as it slowly grinds to its end.

By Joseph Harrison  

February 3 Mario Cantone, Borgata Lifehouse, House of Blues Charles Fambrough Quartet, Dante Hall February 4 Bon Jovi, Boardwalk Hall Il Divo, Borgata Avenged Sevenfold, House of Blues Comedy You Can't Refuse, Harrah's February 6-11 Like Father, Like Son, Oh Brother, Hilton February 9 Ginuwine, Jagged Edge, House of Blues February 10 Super Diamond, House of Blues Sigur Rós, Borgata Ricky Martin, Borgata February 10-11 Bernadette Peters, Caesars Mixed Fighting Championship, Taj Mahal February 11 INXS, Borgata Cheerleading Nationals, Boardwalk Hall The Academy Is..., Panic! at the Disco, House of Blues Eddie Money, Hilton February 14 Jefferson Starship/Airplane Reunion, House of Blues February 17 Los Tigres Del Norte, House of Blues February 17-18 Danny Aiello, Sands February 17-19 Tom Jones, Resorts Fab Forever: Musical History Tour, Trump Marina February 18 Richard Jeni, Trump Marina February 18-19 Brooks & Dunn, Taj Mahal Michael Feinstein, Linda Eder, Hilton February 22-26 Steve Lippia, Hilton February 24-25 Frankie Valli, Caesars February 25 The Vagina Monologues, Resorts February 28 NOFX, House of Blues

By Joseph Harrison  

One of the most popular performers of all time, Tom Jones regularly sells out his gigs no matter where he plays or when he plays. So even though Jones returns to Resorts in the dead of winter—February 17 to 19 to be exact—you can expect the Superstar Theater to be sold out once again. With legendary titles like "What's New Pussycat?" "Help Yourself" and "It's Not Unusual" in his repertoire, Jones transcends the cheesy casino act with a stellar career full of accomplishments and awards. His latest CD, Tom Jones and Jools Holland, shows Jones in fine form, covering vintage songs by jazz icon Count Basie, blues legend Willie Dixon and even Country Music Hall-of-Famer Left Frizell. Expect Jones to offer all of his hits, songs from his latest album and even some surprises. And yes, he can still shake his hips with the best of them.

By Joseph Harrison  

One of the most popular Country music acts comes to Atlantic City February 17 and 18 when Brooks & Dunn performs at Trump Taj Mahal. Kix Brooks and Ronnie Dunn have sold more than 22 million albums, thanks to nearly 20 No. 1 hits and accolades that include two Grammys and becoming the only duo to ever win the Country Music Association's Entertainer of the Year, an award they won three times. The band is on tour to support Hillbilly Deluxe, a great album that shows the duo getting away from the pop elements they've been experimenting with lately and returning to the straight-ahead country formula that got them noticed in the first place. Songs like "Whiskey Do My Talkin'" and "I May Never Get Over You" show the boys are back singing about the things they know best: drinkin' and women. Brooks & Dunn concerts are known for not being just music affairs, but a fun time featuring audience interaction and lots of joking around. Expect to hear a bunch of new songs as well as B&D classics like "Only in America," "My Maria," "You Can't Take the Honky Tonk Out of the Girl" and "Boot Scootin' Boogie."

By Joseph Harrison  

Il Divo has taken opera into the mainstream on a global scale, establishing themselves around the world, and breaking all the rules and records in the process. Atlantic City will get to see what all of the hubbub is about when they perform in Borgata's Event Center February 4. Formed in London, the quartet uses their good looks and great voices to put classical touches on some of music's most classic songs, like Frank Sinatra's "My Way." Il Divo's eponymous debut sold more than 5 million copies, shattering Led Zeppelin's 25-year old record of being the only band to achieve a No. 1 album without releasing a single. The success can be measured worldwide, with the debut album hitting the No. 1 slot in 13 countries and achieving Top 5 status in 12 others. Their follow-up, Ancora, was released late last month, and the band hopes to surpass their initial success by combining the release with a massive world tour. Conceived in 2001 with the intention to take popular songs—old and new—to a whole new level, Il Divo came together in 2003 after a worldwide search. The new album does the same, converting modern classics like Mariah Carey's "Hero" and the Righteous Brothers' "Unchained Melody" with a classical twist, while even offering a duet with Celine Dion. Il Divo can't seem to do anything wrong lately. Their holiday release titled The Christmas Collection went gold just one month after its release. The band also released a new DVD, Encore, which features a performance from Spain and includes songs from Il Divo's debut as well as Ancora. It also features a 60-minute documentary and videos.

By Joseph Harrison  

ne of the most anticipated shows this month comes February 11 courtesy of Borgata, which welcomes the long-awaited return of INXS, fresh off the band's immensely popular reality show, Rock Star: INXS. If you're not familiar with Rock Star, the CBS series featured a pack of talented men and women competing to be the lead singer of INXS, as Jane's Addiction's Dave Navarro and the members of INXS ruled the proceedings. After weeks of exhaustive auditions and performances, the Australian-based band chose Canadian J.D. Fortune to replace Michael Hutchence, who was found dead in 1997, hanging on a door of his Sydney hotel room in an apparent suicide. It's going to be interesting to see if Fortune has what it takes to fill the shoes of Hutchence, who was a dynamic performer with great vocal skills. So far, the experiment is working as Fortune penned the first INXS single, "Pretty Vegas," which has charted and fared well. INXS was one of the most popular bands of the 1980s, mixing pop, rock and dance sensibilities for hits that included "Don't Change," "Original Sin," "What You Need," "Devil Inside," "New Sensation" and "Never Tear Us Apart." The band released its first full-length album with Fortune, Switch, in November.

By Joseph Harrison  

So many bands try fusing pop and rock, but few do it as well as Lifehouse, a West Coast quartet enjoying the success of another hit album. Lifehouse, which comes to the House of Blues with Mozella on February 3, arrived on the post-grunge scene nearly 10 years ago, signed a deal with Dreamworks and debuted with a successful album and hit single, "Hanging by a Moment," the most played track of 2001. After an acclaimed but not as successful sophomore release, the band is back sounding better than ever with a self-titled set that went on to sell more than 500,000 copies thanks to the single "You and Me," which hit No. 1 on the Adult Top 40 chart and was nominated for a 2005 Radio Music Award for Song of the Year in the Adult Hit radio category. The album debuted at No. 10 on the Billboard 200 chart. The band recently released Everything, the Los Angeles band's first DVD that includes every Lifehouse music video along with live footage shot earlier this year at the Roseland Theater in Portland. The DVD includes videos for "Hanging By A Moment," "Sick Cycle Carousel," "Breathing," "Spin," "You And Me" and "Blind" with live performances of "Come Back Down," "Days Go By," "Everything" and "You And Me." Expect to hear all of Lifehouse's big hits plus a bunch of tunes from the new record when they hit Atlantic City.

By Joseph Harrison  

Latin sensation Ricky Martin finally makes his Atlantic City debut February 10 when he performs at Borgata. Martin is on tour to support his latest album, Life, his first English-language album since 2000. The first single, "I Don't Care," features Fat Joe and Amerie, and was followed by the contagious "Drop It On Me." The one-time lead singer of Menudo was one of the most popular music stars of the 1990s thanks to his crisp voice and sharp looks. The 34-year-old Mexican star, best known for his superhit "Livin' la Vida Loca," has crossed over into television and Broadway, starring in ABC's long-running soap General Hospital and Les Miserables on Broadway. Mixing pop, rock, and of course, Latin sensibilities, Martin became a national star thanks to songs like "Loca," "She Bangs" and "She's All I Ever Had." Martin is trying to mount a comeback after 2000's Sound Loaded, a commercial disappointment. So far, Life seems like it may be that comeback album for Martin, debuting at No. 6 on the Billboard charts. His tour stops have also sold out regularly.

By Joseph Harrison  

New Jersey's second-favorite band (behind Bruce) Bon Jovi returns to Atlantic City with a potentially monstrous performance at the 12,000-plus-seat Boardwalk Hall, presented by Borgata. The last time Jon Bon Jovi, Richie Sambora and the rest of their Jersey cronies came to Atlantic City, they played an intimate concert in Borgata's Event Center. But with another successful studio album to tour behind, Bon Jovi seems to only be playing large arenas this time around. And let's face it: the arena works best for Bon Jovi's larger-than-life anthems including "I'll Be There For You," "Wanted Dead or Alive," "Shot Through The Heart," "Born to Be My Baby," "It's My Life" and "Livin' on a Prayer." But you can also expect to hear new tunes, including the title-track single from Have a Nice Day, the band's latest studio effort that shows the band in a harder mood than they've been in the most recent past.

By Dave Bontempo  

Jim Keelan regards his Sands career as a multi-layered family affair. The Vineland native has stayed with one department in one company for 19 years. Keelan's co-workers and immediate supervisor have remained intact. Even his introduction to the business came from a high-ranking family member. "My dad Vince was employed here 19 years ago and he got me interested in this," Keelan says. "Here it is, all this time later and I'm still at the company, enjoying the job. It's been a great time for me." No wonder he's driven more than 100,000 cars in and out of company garages in his career. Keelan also garnered several Employee-of-the-Month nominations and a number of promotions to his current level of lead valet attendant. The company maintains loyalty with a seasoned employee capable of serving in a management capacity if needed. The Sands vaulted Keelan from garage attendant to key attendant, dispatcher, driver, lead driver and his current post. Keelan has the unique distinction of long-term professional contentment. "I really enjoy working with the people," Keelan says. "It is satisfying to be among the guests and the fellow employees. There are about 25 of us who have stayed together a long time. We work well with each other. It makes the day go by quickly." Valet attendants and supervisors tackle unique problems. They can't enhance a customer's play via comps or leisure by way of a room upgrade. Though the department can issue some comps to alleviate a problem, their role is to create the company's final impression for guests. When patrons are eager to get home, often with less money than they arrived with, this is not easy. Valet personnel often go unnoticed unless triggered by a difficult event. "You may get customers who may lock their keys in the car in the self-park area and we've been able to get locksmiths out there to handle that," Keelan says, "or maybe something has happened to their car and it was our fault, so we'll contact the proper people and get their car fixed for them. Whatever the situation is, it's enjoyable to help people solve a problem so you can get them on their way." Keelan's contributions could involve grabbing jumper cables to jump-start a customer with a dead battery. Before the company directed in-house locksmiths to handle keys left in cars, Keelan opened vehicles with a Slim Jim if customers wished. "So many times, he's gone out of the way to help a guest," says Sohi Singh, the Sands' transportation supervisor and Keelan's immediate boss. "A guest will have a flat tire and we normally don't fix that, but Jim has gone above and beyond, changed the tires for them, so that the guests did not have to wait almost an hour for AAA or a tow truck. These are the kinds of things Jim does routinely. He has done that so many times. He is a very dedicated employee and is always available to help." Singh testifies to the cozy environment employees share. "We're all happy here," Singh says. "Some people don't like to be inside the casino, with the noise and the machines. We know that's where the casino does its business, but we're happy doing outside work. It's fun working with all different cars and making sure we take very good care of them. We are a family out here."

The New Jersey smoking ban will officially take effect in April. The only exceptions are casino floors, tobacco shops and cigar bars. The legislation states that cigar bars can exist within bars or restaurants, but must be in a separate, enclosed section for the smoking of cigars. Proper ventilation is also needed. The cigars may be purchased on the premises or off. This smoking ban presents a tremendous opportunity for bars and restaurants to establish themselves as cigar-friendly. There are thousands of cigar smokers in this area, and they will be looking for a nice place to light up. Contact me today about creating a cigar bar in your bar or restaurant. [Burning Cool?] Many people may not realize that a cigar is meant to be enjoyed at cool temperatures. You will not experience proper taste from a cigar that is smoked too hot. There are a couple of tips that can help you avoid this problem. When lighting a cigar, it is recommended that you place the flame as far from the cigar as possible. Many classy cigar joints will give you a cedar stick with which to light your cigar. Cedar burns at a low temperature, so it is the ideal method with which to light a cigar. Also, try drawing on the cigar once per minute (or longer). This will keep the cigar relatively cool and allow you to taste more flavor. Another thing to remember is that wider cigars (large ring gauge) will smoke cooler than a smaller one. Next time you pull out your favorite cigar for a smoke, please remember these tips and enjoy! [Cigar of the Month] Cusano 18 Maduro A rich tasting offering from Cusano, the 18 Maduro has a dark Connecticut Broadleaf wrapper enclosing a long filler blend of Dominican and Brazilian tobaccos. The Cusano 18 Maduro is a medium-to-full-body cigar that is perfect after a nice meal. I sampled mine after a nice steak dinner at the Palm Restaurant which was accompanied by a rich-tasting Sam Adams lager. The Cusano 18 Maduro's complex flavors were the perfect compliment. This cigar is a new offering from Cusano, and will just be hitting the shelves in the next couple of weeks. I highly recommend picking up a box. Rating: 3.5 Butts out of 5!

By Dave Bontempo  

Michael Frawley thrives as the extroverted executive. While administrators acknowledge the need to open their minds, Frawley succeeds by opening discussions at critical junctures. A constant information search vaulted the former Atlantic City veteran into a series of significant nationwide jobs over the last decade. Frawley, a day-one Resorts dealer and 14-year Caesars employee, now serves as general manager for Bally's and Resorts in Tunica, Mississippi. About 1,400 employees report to him. The 27-year casino veteran became a spirited lightning rod for two companies positioned in the nation's third-largest market. Frawley parlayed a gregarious nature, insatiable learning appetite and sense of timing into the job of a lifetime. The Bronx native also mastered an important concept: uncertainty does not mean ignorance. "Who says ‘no' when you say ‘please educate me?'" Frawley says. "If you pretend to know all the answers, you will spend half your career just nodding your head. If you don't ask questions, it will be assumed that you know what you're talking about anyway, so you might as well be sure. "When you're able to say you don't know something, your comfort level rises with most people. There is no such thing as a bad question. Someone who inquires is always thinking. You lose your ego about this thing very early on." While he became an executive by embracing the knowledge of leaders, Frawley became a good administrator by immersing himself in the rank-and-file world. As an executive, he has spent time performing jobs as a valet driver, cashier, slot attendant, hotel room attendant and dishwasher. This unique approach enables Frawley to understand concerns from the work force. "It breaks up your day," Frawley says. "Spend an afternoon washing dishes, go park cars, eat pizza with the valet group. Make sure they see you as a regular guy. They might be a little amused about a befuddled GM trying to park cars, but at the end of the day, a small piece of you belongs to them." Frawley used this approach to expand his credentials. He learned food and beverage at the Westin in Puerto Rico. At the Silverton in Las Vegas, he became skilled at database marketing and media relations. At the Grand in Gulfport, he learned finance and slot operations. Slowly, the portrait of a general manager emerged. Frawley made the big leap to Bally's and Resorts last May. "You have to be able to spark some kind of leadership," Frawley says. "You need a vision of the property and you need to tell people that we are lining up and going this or that way, even if you later go back to the office and say ‘Oh, My God.'" "This job requires a bit of everything," Frawley adds. "There is a little political involvement, a little community involvement, you are interacting with the customers, being available on the floor, trying to be the best competitor you can. This market has settled more than you think. You always have to know your identity." Frawley chuckles over his accidental career birth. He accompanied a college roommate to Atlantic City for an interview, pulled his hair down, borrowed a jacket and made the trip. A supervisor noticed he had big hands and urged him to learn craps dealing. Though his roommate did not obtain a casino job, Frawley discovered a life that would never be the same. Frawley witnessed the birth, evolution and maturity of Atlantic City gaming. He dealt among screaming throngs, fast-paced games and customers hurling chips. Crowds waited five and six deep for the next chance to play. The industry buzzed with electricity about being only the second gaming market in the country. "We were making good money and for a young guy, it seemed fairly glamorous," Frawley says. "I enjoyed interacting with the people; there were so many characters. You had to be good. If you were inexperienced, it ate you alive. Atlantic City was very competitive. Everybody wanted to be good at what they did. It was a tremendous experience for me. You learn when to speak, when to shut up, who's telling a story, who is not. It was something." Frawley obtained a wealth of experience here, but found the market stagnant in the early '90s. In came the national gaming boom to present opportunities, and he was lured to Gulfport, Mississippi. Before becoming a general manager, he toured Las Vegas, Louisiana, and Puerto Rico. Now he enjoys the fruit of a solid, consistent run. "I have been lucky enough to have great people teach me things," Frawley says. "They took an interest in me. For that, I am thankful. Their teaching, to me, will always be considered a gift." And all he had to do was ask.

By Frank Legato  

The Atlantic City workforce is one of the most diverse in the East, with people from all walks of life and all economic strata starting and finishing shifts at all times of the day and night. In the city's Ducktown section, though, there is one thing upon which the most diverse of these people can agree: the Ducktown Tavern. The Ducktown Tavern opened July 18 at the corner of Georgia and Atlantic, in the building that once housed Callahan's Bar. Third-generation restaurateur John C. Exadaktilos and a friend gutted the bar and rebuilt it from scratch into a classic corner bar with a friendly, comfortable atmosphere. Of all the projects he has been involved with going back to the diner his grandfather opened in the 1940s, Exadaktilos says none has succeeded more quickly than the Ducktown. It started with great food and grew fast, thanks to the friendly atmosphere created by the staff. "Everything we serve is made here," says Exadaktilos. "All burgers are made fresh to order. I buy the vegetables fresh myself several times a week. Nobody beats our breakfast, which is great for people getting off the night shift." In fact, it was quickly evident after opening that the new Ducktown Tavern would have to be a 24-hour operation. And word of the food quality and friendly atmosphere spread quickly, with the bar and restaurant typically packed with local union masons, construction workers, casino employees, white-collar executives, and city workers from police to EMT personnel to firemen (in fact, they all have burgers named after them). "I don't need a bouncer," Exadaktilos says, "because every cop in Atlantic City eats breakfast, lunch and dinner here!" Through mainly word-of-mouth, the Ducktown Tavern has rapidly become one of the city's most popular bars, and most popular spots for meals. Exadaktilos says he appreciates every one of his customers, and in fact, on a recent Monday afternoon, he was able to stroll behind a packed bar and recite every customer's name and occupation. "A lot of people appreciate the owner of a bar knowing their name," he says. "I will ask how they like what we are offering, where we can improve, and so forth—and we address all suggestions at monthly meetings. "People come back to this place because everyone is treated like a friend." The Ducktown Tavern runs numerous weekly events, including NFL Ticket during football season, and Casino Nights on Sundays, where casino employees get special discounts with their IDs. You can learn about these regular events, as well as special events and parties, by visiting the tavern's website at www.ducktowntavern.com.

By Sharon Harris-Zlotnick  

The Ventura name adorns several southern New Jersey restaurants, and the Offshore Café in Northfield is one of the most popular. The casual eatery has a faithful following, and it is not unusual to see three dining rooms filled with families, groups and singles. Owner Lou Ventura Jr. is a descendant of a prominent restaurant family. His grandparents, Giuseppe and Carmella, emigrated from Italy to New Jersey in 1956 and opened their first pizzeria with their five sons. Lou Sr. relocated to Atlantic County, and has operated Ventura's Greenhouse in Margate since the 1980s. Young Lou worked there until his mid-20s. In 1995 he bought the old Rugby Inn, and renamed it the Offshore Café. The 8,000-square-foot building has the feel of a casual lodge, from the front porch and boardwalk outside to the wood-paneled floors and walls inside. A large brick fireplace sits under large windows that provide bright light during the daytime. Ventura's Offshore Café has a jovial, cheery ambiance, especially at the 40-seat lounge, where four televisions surround the bar. Customers can enjoy happy-hour complimentary pizzas and hot items every weekday from 4 p.m. to 6 p.m. Wednesday is Martini Night, Thursday is Margarita Night and "Ultimate Cocktail Specials" will soon be introduced on weekends. Three dining rooms have additional seating for 170. Executive Chef Nick Pedano Jr. estimates they serve 700 meals per day on busy weekends. The full menu is available throughout the day. He says, "We take our food seriously, using the same recipes for our four DiItalia sauces that the Ventura grandparents brought with them from Italy. The key is consistency, and we constantly taste and adjust the flavor. We make 20 gallons of marinara every day." Pendano adds specials each day, including a daily fresh fish. Ventura's Offshore Café offers a wide variety of food items, and diners may order appetizers, soups and salads priced from $5.95 to $14.95. The Guiseppe's Special, a 12-pound portion of their signature mussels, costs $39.95. Hot or cold sandwiches and burgers range from $4.95 to $10. House specialties, including fish, poultry, ribs and steaks, start at $16 and reach $39.95 for their new Surf n' Turf. Nineteen pasta specials use many of Ventura's well-known sauces combined with seafood, veal, chicken and vegetables, priced from $11.50 to $24.50. For dieters, sautéed spinach or broccoli may be substituted for $5.25. A $12.50 Atkins burger platter is available. The happy-hour pizza whets the appetite for gourmet pan pizza choices ($6.95 to $14.95), from the exotic Hawaiian to the new Margarita. More than a dozen toppings may be added for $3 each. Ventura's Offshore Café is open from 11 a.m. to 10:30 p.m. Monday through Thursday; 11 a.m. to midnight on weekends. The bar opens at 10 a.m. every day but Sunday, when the entire restaurant opens at 11 a.m. No reservations are accepted. Ventura's accepts all major credit cards. Parking is free and takeout of all items is available. Smoking is only permitted in the bar. Ventura's has an adjacent fully stocked package goods store. [Chef's Corner] Classic Surf & Turf with baby red potatoes and aspragus wrapped in pepper ring Ventura's uses certified Black Angus beef for this dish, but you can substitute any high-quality filet if you are trying this recipe at home. Ingredients: (serves 1) 8oz. lobster tail 10oz. filet 3-4 baby red potatoes Asparagus Red and yellow peppers Melted butter, olive oil To Prepare: Grill the steak to your liking Split lobster tail down the middle and remove meat from shell. Baste with melted butter and broil until the top is golden brown, approximately 10 minutes. (Note: the shell can also be cooked with the lobster and presented upside down with the tail meat on top.) Blanch asparagus in boiling water for about a minute. Sauté asparagus in butter and season with salt & pepper. Vegatables should be cooked but firm. Cut peppers into rings and quickly blanch. Plate wrapped around asparagus. Peel potatoes just down the center (turned). Boil for 20 minutes and finish in sauté pan with olive oil, rosemary and salt and pepper. Garnish with lemon wedge.

Nacionalmente, la oficina de Censos de los Estado Unidos reporta que el inglés se habla como segunda lengua en casa de uno de cada siete americanos. Esta estadística puede sub-representar la proporción en nuestro estado porque New Jersey tiene el quinto número más grande de residentes extranjeros nacidos en el país. Por supuesto, cualquiera que viva en el área del Atlantic City sabe que el número de no-nativos de la lengua inglesa es muy alto. De acuerdo a datos recientes, en solo dos años la población asiática en el Condado de Atlantic, creció a 9.2 por ciento y la población Hispano-parlante se incremento a 8.2 por ciento. Fuentes no oficiales dicen que estos números pueden no estar tomando en cuenta el crecimiento real. Por ejemplo, en Atlantic Cape Community College, nuestros registros indican la presencia de 47 lenguas diferentes dentro de nuestra población estudiantil. Como consecuencia, existe una gran demanda de clases y tutoría de Inglés como Segunda Lengua (I.S.L.). Desafortunadamente, también hay una gran lista de espera para la admisión de programas de bajo costo y gratuitos. Nuevos flujos consolidados han llegado recientemente a nuestra área para ayudar a la gente a que aprenda inglés y mejore sus habilidades comunicativas así como la educación cívica que necesitan para empezar el proceso de ciudadanía. El "New Jersey Department of Labor and Workforce Development (NJ DOL) recientemente concedió cerca de $860.000 en fondos de entrenamiento para el "Atlántica Cape Community College y nuestros compañeros de casino – Caesars, Bally's, Harrah's, Showboat, Tropicana, Sands y las propiedades Trump. Parte de este fondo suscribirá a más de 70 clases gratuitas en varios niveles de I.S.L. Si trabaja para alguna de estas propiedades, entonces debería hacerle saber al departamento de recursos humanos que está interesado en recibir este entrenamiento. Un fondo adicional de $200.000 se concedió para Habilidades Básicas de NJ DOL para ACCC para proveer un programa adicional de 60 horas de entrenamiento a bajo costo para aquellos no-nativos que puedan hablar inglés básico pero quieren mejorar las habilidades de lectura y escritura. El programa también tendrá conocimientos sobre ciudadanía general, como geografía de los Estados Unidos, historia, relaciones de gobierno, derechos civiles, la Constitución de los Estados Unidos y el proceso de naturalización. ¡Para cualquiera que está buscando hacerse ciudadano de los Estados Unidos, este es un muy buen paso! El costo del curso es de $15.00. ACCC, están trabajando muy de cerca con nuestros compañeros de casino y HERE local 54 en este proyecto. Como John Gardner lo estableció "El ciudadano puede darles vida a las instituciones gubernamentales y políticas, las hace correspondientes y responsables y las mantiene integras. Nadie más puede". En otras palabras, el futuro de nuestro gran país está en las manos de los ciudadanos. Convertirse en ciudadano de los Estados Unidos es esencial para mantener a los Estados Unidos de Norte América vibrante y creciente. Hay una oportunidad más para aquellos recién llegados y andan buscando involucrarse con el inglés. ACCC está impartiendo clases gratuitas durante el DIA de I.S.L. en el Atlantic County One Stop. En este programa, también apoyado por NJ DOL, los recién llegados pueden tomar un programa intensivo de 140 horas de I.S.L. y capacitación en el empleo en solo cuatro semanas. Para aquellos quienes ya hablan algo de inglés, pero están buscando una carrera a bajo costo, pueden inscribirse en el Servicio de Entrenamiento de Ventas gratuito y de bajo costo. Este entrenamiento le permite tomar lugar en el Nacional Retail Federation Certification. Esta certificación le dice al empleador que usted entiende el servicio al cliente y ha demostrado las habilidades en ventas. Con el aumento de tiendas y distritos comerciales en nuestra área aumenta la disponibilidad de empleos. Puede llamar (609) 343-4830 para inscribirse en cualquiera de nuestros cursos de ACCC gratuitos y a bajo costo, clases de I.S.L. y clases de educación cívica o visítenos en nuestro campus en 1535 Bacharach Blvd., A.C. para registrarse. Patricia A. Owens es una decano activa de educación y desarollo de recursos en Atlantic Cape Community College.

Nationally, the U.S. Census Bureau reports that English is spoken as a second language in the home of one in seven Americans. That statistic may under-represent the ratio in our state because New Jersey has the fifth-largest number of foreign-born residents in the country. Of course, anyone living in the Atlantic City area knows that the number of non-native English speakers is very high. According to recent data, in just two years the Asian population in Atlantic County grew by 9.2 percent and the Spanish-speaking population increased by 8.2 percent. Unofficial sources say these numbers may be under-counting the real growth. For example, at Atlantic Cape Community College, our records indicate the presence of 47 different languages among our student population. As a consequence, there is a huge demand for English as a Second Language (ESL) classes and tutoring. Unfortunately, there are also long waiting lists for admission to low-cost and free programs. A couple of new funding streams have recently arrived in our area to help people learn English and better their communication skills as well as get the civics education they need to start the citizenship process. The New Jersey Department of Labor and Workforce Development (NJ DOL) recently awarded nearly $860,000 in training funds to Atlantic Cape Community College and our casino partners—Caesars, Bally's, Harrah's, Showboat, Tropicana, Sands, and the Trump properties. Part of this funding will underwrite more than 70 free classes of various levels of ESL. If you work for one of these properties, you should let your human resources department know you are interested in receiving this training. An additional $200,000 was awarded through a Basic Skills Grant from NJ DOL to ACCC to provide an additional low-cost 60-hour training program to those non-natives who can speak basic English but want to improve reading and writing skills. The program will also provide general citizenship knowledge by addressing U.S. geography, history, government relations, civil rights, the U.S. Constitution and the naturalization processes. For anyone seeking to become a U.S. citizen, this $15 course will be a good first step. ACCC is delighted to be working closely with our casino partners and HERE Local 54 on this project. As John Gardner stated, "The citizen can bring our political and governmental institutions back to life, make them responsive and accountable, and keep them honest. No one else can." In other words, the future of our great country is in the hands of our citizens. Becoming a U.S. citizen is essential to keeping America vibrant and growing. There is one more opportunity for those who are newly arrived and seeking an immersion in English. ACCC is providing free daytime ESL classes at the Atlantic County One Stop. In this program, also supported by NJ DOL, the newly arrived can undergo an intensive 140 hours of ESL and job readiness training in four short weeks. Those who already speak some English but are looking for a career in retail can sign up for the free Sales and Service Training. This training allows you to sit for the National Retail Federation Certification. That certification tells an employer that you understand customer service and have demonstrated skills in sales. With the growth in stores and shopping districts in our area, there are plenty of jobs available. You can call 609-343-4830 to sign up for any of ACCC's free or low-cost ESL classes and for the civics education class, or stop in to our campus at 1535 Bacharach Blvd., Atlantic City, to register.

By Dave Bontempo  

Nothing defines marketing evolution like the Super Bowl. When it first dawned, the 1967 game unfolded before 38,000 empty seats in the cavernous Los Angeles Coliseum. Tickets ranged from $8 to $12 for an event then called the World Championship Game, in which the Packers slammed the Chiefs. How times have changed. When the 40th Super Bowl dawns February 5, a national holiday erupts in homes, casinos, bars and restaurants. Call it Dead President's Weekend, with an avalanche of money and the health of several industries surrounding one game. It's hard to believe one could have ever bought a Super Bowl seat moments before kickoff. Tickets now exceed $600 and cost even more via scalpers. Arenas routinely sell out. A 30-second commercial now runs more than $2 million. Broadcast fees push the value of the Super Bowl into the billions, because the game will be carried to more than 100 countries in over 30 languages. The 10 most watched programs in history are Super Bowls. Consumers celebrate financial mayhem. In Nevada, gamblers wager nearly $100 million. Throughout the country, a bevy of box pools and game bets runs Super Bowl Mania into the billions. Cottage industries have emerged around the game, starting with the Lite Beer bowls. Add in the focus of new commercials, which launch a competition of their own. Authoring the top commercial of Super Sunday makes the year for an advertising executive. Halftime also projects an aura. It once featured a pay-per-view game between two scantily clad female lineups, dubbed the Lingerie Bowl. An intermission performance becomes an unprecedented honor, as even Sir Paul McCartney considers it one of his biggest thrills. This year the legendary Rolling Stones do the honors. The monolithic event now requires lead time. There are two weeks between the conference championships and the Super Bowl, allowing a marketing hype period. Ironically, the players enter off a bye week and play less than "super." Though the game is often anti-climactic, the stars become legends. Vince Lombardi won the first two championship games and cemented his Hall-of-Fame legacy. Joe Namath's guarantee of a Jets victory in Super Bowl III overshadowed his career. In the '70s, the Steelers won four Super Bowls to become a dynasty. The San Francisco 49ers gained similar acclaim in the 1980s. The closest subsequent run of dominance has been the Patriots winning three times in four years. The game became a double thrill for Eagles fans last year, but always lives on its own. It is a celebration wherever one watches. Here, then, is a list of local establishments primed for kickoff. [A Brew and a View] Damon's Grill unfurls its traditional menu of food, frolic and frenzy. About 250 patrons fill the sports bar restaurant, complete with four big-screen televisions and 16 regular-size monitors. There's not a bad seat in the cozy-sized house. Famous ribs aside, the meal lineup includes 35-cent wings and $3 specials for 22-ounce aluminum bottles of Budweiser and Bud Lite. Football fans jammed Damon's throughout the season to watch every league game on the NFL Sunday Ticket. The postseason absence of the Eagles makes this just a different celebration. "It was crazier than ever last year with the Eagles in it," Damon's manager Dave Rucci says. "It was loud, raucous and more festive than ever. Now we will have people who love the game itself. There will be more attention given to the commercials again. This will be one gigantic living room." Rucci indicates Damon's will have t-shirt, hat, keychain and other prize giveaways. The place will begin filling up around 4 p.m. Swingers becomes an open-air oasis in the middle of the Sands. It features the Flare Bartenders, servers who perform acrobatics, pour several drinks at once and take video DJ requests. Prizes, giveaways, contests, drink specials and stadium-style food like hot dogs and soft pretzels create a lively atmosphere. Swingers fashions 14 plasma screens and one huge television. Atlantic City showcases the new 40/40 club, which opened in October and has its share of celebrities. About 2,000 people can fit into the club, which features leather couches, a plasma screen at every station, stadium seating and the feel of a mini-arena. It won't be an audible for Charlie's in Somers Point to "Wing It." Philadelphia magazine dubbed it "Best of the Shore" for wings in 2005. The establishment, which routinely offers wings as a prime staple, will produce its usual Super Bowl collection. Charlie's champions informality. There are four screens of substantial, but not overpowering size. They complement the room without dominating it. Charlie's offers non-traditional items like pool and a shuffleboard table. A couple hundred people can fit and the building figures to be filled on Super Sunday. Pick the environment that bests suits your comfort. Wherever you watch the game, savor the action and start the countdown toward baseball season.

Most people think that their FICO score, or credit score, is the only determining factor in qualifying for a loan. It is not. While a good FICO score can open up many doors to the credit-giving world, these days, many people without such perfect credit can have home ownership within reach. There are four primary factors that lenders take into consideration when qualifying a real estate loan: • Credit Score – a.k.a. the FICO score • Income • Down payment • Assets In order to obtain the best rate it helps to be strong in all factors. However, banks and lenders have become extremely forgiving, and financial professionals understand that good borrowers sometimes don't have good credit. For instance, your credit score may be mediocre, but perhaps you have held the same job or have been in the same industry for a long period of time with good income. It makes sense to the bank that you will be able to make your payments. Perhaps you don't have much in assets, or are unable to make a large down payment, but you have been paying your rent in a timely manner for years. It makes sense that if you pay rent on time, you will make your mortgage payments on time as well. There are many variations and circumstances that the lenders will take into consideration. Most people have the opportunity to own a home and don't even realize it because they feel that the process of qualifying and applying for a mortgage is intimidating. It does not need to be a frightening process. Most mortgage lenders can help you determine whether you qualify for a home loan and what program may best suit your needs, the same day you contact them. If you don't currently qualify for a home loan that suits your interests, the lenders will also provide you with information on what you can do to increase your chances of obtaining the financing that you need. For those of you who obtain your primary income from tips, don't feel left out. There are many programs available to cater to your individual needs. Don't be afraid to find out whether you can obtain financing for a home or investment property!

By Casino Connection Staff  

"We're builders of destinations. Not slot parlors." —Steve Wynn, when asked why his Wynn Resorts company is not seeking a license to operate one of the new slot venues in Pennsylvania "When we look at jurisdictions with slot parlors and 50 percent marginal tax rates, we think we have better ways to spend our time and money." —Station Casinos CEO Frank Fertitta III, on his company's decision not to enter Pennsylvania "I believe it was the intent when we passed this to have them fail. At a 10 percent tax rate, you get the Bellagio. You create massive amounts of jobs and opulence. At a 35 or 40 percent real tax rate, inclusive of regulatory costs, you end up with nice Hyatt or Hilton hotels, helping out the parimutuel industry and creating jobs. At a 70 percent tax rate, you end up with slots at the 7-11." —Florida state Senator Steve Gellar, whose district includes two parimutuel facilities where slots will be added, complaining that the 50 percent tax rate in Florida's law was designed to defeat the resulting racinos "It's an unfortunate consequence of American history. Gambling is exactly like demon rum was 75 years ago when the temperance movement was agitating. Once you demonize something, it becomes difficult to look at it in any rational way." —Gaming industry analyst Eugene Christiansen, discussing Florida's high "sin tax" on new slot machines with the Palm Beach Post

By Casino Connection Staff  

On December 26, Isle of Capri Casinos opened Mississippi's first land-based casino since the changes in the state's gaming legislation passed in October following the destruction of Hurricane Katrina. The opening followed that of the Imperial Palace by a few days. The IP was only lightly damaged in the storm, and took the time to completely renovated the property. Also opening in its original configuration was the Palace Casino Resort on the city's Back Bay. The Isle's casino includes 950 slot machines, a poker room with nine poker tables, 27 table games, two restaurants and 550 hotel rooms. The company has plans for a new European spa and additional hotel rooms to open this year. "Reopening the Isle-Biloxi marks a major milestone for the state of Mississippi, as well as our company," said Isle of Capri Casinos Inc. President and Chief Operating Officer Tim Hinkley. "This casino was originally the first casino to open in the market back in 1992 and we are the first land-based Gulf Coast casino to open today following the devastation of Hurricane Katrina. Our goal was to put our team members back to work as quickly as possible and I am happy to say that we have succeeded. Our team members are excited to get back to the business of welcoming guests in Isle Style." When the Palace Casino in Biloxi opened its doors December 30, it did so to a sparse crowd. General Manager Keith Crosby, however, is not concerned. Crosby, a former Resorts Atlantic City employee, said the casino did not advertise the time it would open its doors, because he wanted a slow opening so the staff could focus on customer service. Word-of-mouth advertising would take care of things afterward, he said. Crosby expects the throngs of people packing into the Imperial Palace and Isle of Capri to spill over into his property. The IP, the largest of the Biloxi casinos, is currently drawing the biggest crowds. "It's standing room only," said Larry Gregory, executive director of the Mississippi Gaming Commission. "People were waiting two and three deep just to get on machines. It's absolutely unbelievable."

By Casino Connection Staff  

Nevada political activist Tony Dane, who recently announced his plans to push an initiative petition to raise taxes on major casinos to 18 percent, said he might change his proposal to call for an increase to about ten percent. Dane originally announced the plan as a way to generate additional revenue that would go to reduce property taxes for single-family homeowners. He said the increase in taxes on the state's largest casinos—from 6.75 percent to 18.25 percent—would raise $800 million. After a meeting with Steve Wynn, however, Dane said he would consider reducing the tax increase. He said his intent is not to raise taxes to a point that casinos would be put out of business, but noted that even with a lower proposed tax increase, Wynn will not support the idea. Dane needs to collect more than 83,000 signatures by November 14 to bring the measure before the 2007 legislature. If his initiative fails in the legislature, it will go before voters in 2008. Nevada Resort Association President Bill Bible said the tax hike would stop the casino industry from reinvesting in the state and would limit the creation of new jobs.

By Casino Connection Staff  

With the federal Bureau of Indian Affairs usually having the last word about whether an Indian casino should be built, last month in New York there was some good news and some bad news for state tribes. The BIA confirmed the validity of the 2000 land to trust "two-part determination" for the Monticello Raceway, the Catskills site where the St. Regis Mohawk Tribe and Empire Resorts Inc. want to build a $500 million casino resort. "This letter has removed a good deal of uncertainty regarding our project's federal approvals. There was conflicting information in play, but this clarification has erased all doubts," said David P. Hanlon, CEO and president of Empire Resorts. "Moreover, the favorable determination is just one of five ever granted for off-reservation gaming since the passage of the Indian Gaming Regulatory Act in 1988—a major achievement today, just as it was in 2000." If New York Governor George Pataki agrees, the land could be taken into trust within 60 days of BIA making a determination, Empire says. Meanwhile, the BIA declared that it is not legally bound to accept a federal judge's recognition of New York's Shinnecock Indians. Therefore, the Long Island tribe has been crammed back into the long, clogged pipeline where BIA stores recognition applications. That could extend the Shinnecocks' 27-year quest by at least four more, also stalling plans for a casino on the tribe's land in Long Island's Hampton Bays. If the Shinnecock tribe has any legal tactics in mind to compel U.S. District Judge Thomas Platt's November decision, it wasn't talking. It issued a statement claiming that the U.S. Interior Department, which oversees BIA, lacks authority to ignore a court's determination and noting that Interior has added "numerous" tribes to the recognition list after a court's determination of tribal legitimacy. Among them is the Mashantucket Pequot, which runs the Foxwoods Resort Casino in Connecticut. In the Shinnecock case, Interior in December told U.S. Senator Charles Schumer (D-New York) it needn't heed Platt's decision because it was not involved in the proceedings leading to his ruling. Now, as far as BIA is concerned, the Shinnecock tribe is in line with nine more tribes that have recognition applications complete. Seven others are under review now. In all, 220 tribes have applied to be added to the list of 561 recognized tribes.

By Casino Connection Staff  

For most tribes, a $700 million investment would mean one of the largest casino resorts in Indian Country. But for the Mashantucket Pequot's Foxwoods Casino Resort in Connecticut, it's only the latest addition to what has become one of the largest casinos in the world. In addition to another 2,300 permanent jobs (for a grand total of 13,500 employees), the expansion will include a new hotel tower with 824 rooms and suites; a 21,000-square-foot spa; an additional 115,000 square feet of meeting and convention space (bringing the total to 170,000 square feet); a 4,000-seat Performing Arts Theater for concerts and performances, specially wired for television productions; 50,000 square feet of additional gaming space that will accommodate 1,500 slot machines and 45 table games (bringing the property total to 8,900 slot machines and 425 table games); and more restaurants, retail and nightclubs. Also included will be an extensive pool and garden area to take advantage of the thick natural forest that surrounds the resort. Construction is scheduled to be completed by summer of 2008.

By Casino Connection Staff  

The Pennsylvania Gaming Control Board released the names last month of 25 applicants for the 14 available slot licenses in the state. Most of the applicants are for projects that have been previously announced. In addition to the six existing licensed racetracks, Harrah's Entertainment submitted an application for the license to operate Chester Downs, a racetrack and slot parlor currently under construction in the Chester suburb of Philadelphia. Harrah's owns a 50 percent stake in that project. Competitions are shaping up for the stand-alone, or Category 2 slot licenses in Philadelphia, where five concerns are vying for two licenses; and Pittsburgh, where several partnerships are competing for one license. In Philadelphia, the competition pits Trump Entertainment, which is partnering with former Philadelphia 76ers president Pat Croce on a project in the Nicetown section, against the Mashantucket Pequot tribe, owner of Foxwoods in Connecticut, which is partnering with entertainer and music producer Quincy Jones and Ed Snider, chairman of Comcast Spectacor, in a proposed casino on Philadelphia's waterfront. Other applicants in Philadelphia comprise local partnerships with national names including Planet Hollywood and Pinnacle Entertainment. In Pittsburgh, the competition is between locations near the football and baseball stadiums and the site of the current hockey arena. The most intense competition, though, will be for the "at-large" Category 2 slot licenses outside of the two largest Pennsylvania cities. There are eight applicants for the two available stand-alone licenses. In the Lehigh Valley, the big competition is between Las Vegas Sands, which is proposing a casino resort and industrial museum at the former Bethlehem Steel plant; and Aztar Corporation, which is proposing a $325 million slot parlor with a "Quarter"-style retail center in Allentown. These two are joined by others in the Lehigh Valley, and elsewhere in eastern and central Pennsylvania, in competing for the two licenses. Other applicants include Chance Enterprises, proposing what is now called the "Crossroads Gaming Resort" in Gettysburg; Boyd Gaming, proposing a $325 million gaming and entertainment complex in Limerick Township; and the Pocono Manor resort, to be headed by former Aztar executive Dennis Gomes. There are only two applicants for the two Category 3 resort slot licenses, which each authorize 500 machines at existing resorts for the exclusive use of guests— Seven Springs Mountain Resort in Somerset County and Nemacolin Woodlands Resort in Fayette County. The first provisional licenses for racetrack slot licenses are expected by August, with the remainder to be awarded by the end of the year. The first racino should be the Mohegan Sun at Pocono Downs, expected to be open by the end of the year.

By Casino Connection Staff  

Sands President George Toth, who is chairman of the 2006 Casino Blood Drive Campaign, kicks off the year's effort at the casino, along with Brigid O'Neill, CEO of the American Red Cross Penn-Jersey Region. The Red Cross is teaming up with casino industry leaders and employees in an effort to increase blood donations throughout 2006.

By Casino Connection Staff  

All of the casinos celebrated the New Year in style, but how many got national exposure? The Hilton's sold-out party with Kool & the Gang was featured on CNN's New Year's Eve broadcast with Anderson Cooper from Times Square. The celebration was shown live via satellite while the band played—what else?— "Celebration," proving that AC is the place to be for a good time. The Hilton also celebrated the grand opening of its poker room by holding the room's first poker tournament. Hosted by the "Jersey Guys" from NJ 101.5 FM, the event featured a live broadcast and 60 competitors who won the right to play through a radio contest. The contest ended in a tie between Jeff Hickman and Travis Christ, who split the $1,000 grand prize.

By Casino Connection Staff  

Artist and showman Michael Israel displayed his unique skills last month by giving several free demonstrations in the Quarter at the Tropicana before his scheduled shows. Fans packed the atrium to watch the buff action-painter splash his canvases with color. Using a variety of brushes, Israel spun his canvases upside down and applied paint in a series of choreographed moves inspired by martial arts. His subjects included a portrait of John Lennon (and yes, he painted the cat-girl as well) and a homage to the New York City firemen of 9-11, called "Hero."

By Casino Connection Staff  

The Borgata Babes were out in force at the mixx last month, to celebrate the release of the 2006 Babes of Borgata Calendar. The meet-and-mingle included cover-model Carol Bernaola, Playboy's Playmate of the Millennium, as well as several other lovely Borgata associates. Party-goers boogied into the wee hours with DJ AM, the renowned Los Angeles disc jockey. Also last month, Borgata served as the backdrop for some high-profile TV commercials for the Arena Football League. Seen in the spots are former Chicago Bears coach and TV analyst Mike Ditka, nine-time World Series of Poker champ Phil Hellmuth, former Philadelphia Eagles quarterback Ron Jaworski and other luminaries, plugging the return to Las Vegas of arena football's ArenaBowl XX.

By Casino Connection Staff  

Atlantic City's casinos have topped the $5 billion mark in annual revenues for the first time in the market's history, according to figures released by the New Jersey Casino Control Commission. It is a landmark previously achieved only by Las Vegas, and analysts noted last month that Atlantic City's achievement is even more significant in light of the fact it was achieved with an inventory of around 15,000 hotel rooms. Las Vegas has over 133,000 hotel rooms. Atlantic City casino officials said last month that they will immediately begin focusing on reaching the $6 billion mark. Atlantic City revenues have increased every year since the inception of gaming in 1978.

By Casino Connection Staff  

Big-time professional wrestling returns to Boardwalk Hall February 26, when the WWE presents "Smackdown, Road to Wrestlemania." Tickets were scheduled to go on sale January 28, and the Hall Wrestling fans have become a staple of the revitalized Boardwalk Hall, which usually hosts one event like this annually. Seats cost $40, $30, $25 and $20. The ones that are left can be purchased at 1-800-736-1420. The event launches a heavy period of special events at the Hall. The annual High School Wrestling championships occur early in March and the heavyweight championship bout between James Toney and Hasim Rahman lands here on March 18.

By Casino Connection Staff  

With the monumental achievement of creating the Borgata behind him, Bob Boughner is now ready for a new challenge. Boughner was responsible for starting with a concept, assembling a team, and guiding the vision that was Borgata through to reality in 2003—creating a property that essentially changed the Atlantic City market. The executives at Borgata's parent company, Boyd Gaming, are now hoping Boughner will do a repeat performance on the 83-acre site of the legendary Stardust casino resort on the Las Vegas Strip. Boyd announced that this will be the final year of the Stardust. In 2007, it will be razed to make way for Echelon Place, a $4 billion, 5,300-room, mixed-use behemoth that will include a massive casino hotel, three separate non-gaming hotels, the 650,000-square-foot Las Vegas ExpoCenter, a 350,000-square-foot retail promenade and many more amenities. Boughner will leave his post as CEO of Borgata to serve as president and CEO of new Boyd subsidiary Echelon Resorts, where, as he did for Borgata, he will take the Echelon Place project from concept to reality. "Bob's outstanding performance at Borgata, one of our industry's finest success stories, is widely acclaimed," said Boyd Gaming CEO Bill Boyd. "In my opinion, there is nobody better for this job." Meanwhile, taking over the Atlantic City reigns will be Larry Mullin, who moves from his current post as executive VP and chief operating officer to president of the Borgata. Mullin, a 20-year Atlantic City casino veteran, made his name in marketing at the Trump properties, becoming president of Trump Plaza and chief operating officer of Trump Marina before joining Borgata as executive vice president of marketing before the property opened. Mullin will oversee the Borgata's first major expansion, a $525 million project that will add celebrity-chef restaurants, new casino space, more retail shops and, next year, a new 800-room, upscale hotel adjacent to Borgata. The first phase of the expansion opens in the spring, with the new hotel to be open in late 2007.

By Casino Connection Staff  

If you're looking to take in a "Battle at the Boardwalk" this month, you've got two choices, both at Boardwalk Hall: Watch cheerleaders and dancers from around the country compete. Or, watch martial arts experts battle it out. On February 11, the Spirit Unlimited organization is holding the 6th annual "Cheerleading and Dance Nationals—Battle at the Boardwalk" at the Hall, in which upwards of 200 cheerleading and dancing teams from around the country will compete for recognition as National Champions in their respective age divisions. In addition to receiving trophies, champion jackets and national recognition, the top three cheer teams in each division will qualify for automatic entry into the "World's Best—Final Destination" competition, to be held in Baltimore in May. In that event, champion teams from around the country compete for world titles in nationally televised events. But the bigger "battle" will be a three-day event at the Hall that constitutes the East Coast's largest martial arts display, the Atlantic City Grand International Battle at the Boardwalk, Friday, February 17 through Sunday, February 19. Sponsored by GHK Enterprises LLC, the event, open to the public, includes not only martial arts competitions, but special seminars on self defense, abduction awareness for children, and other subjects. The event kicks off Friday night with a Mixed Martial Arts Competition sanctioned by the New Jersey Athletic Commission and International Fighting Championships organization. The fights will be followed by a Chinese festival, including acrobats, a lion dance competition and other events. Saturday and Sunday will be absorbed by martial arts tournaments in a lineup of disciplines and various skill levels, including sport karate, taekwondo, Brazilian jiu-jitsu, sport weaponry, Chinese martial arts, self-defense and others. It all leads to a "Superfights International" competition on Sunday evening, in which top fighters from around the world will compete in tournaments involving everything from Muay Thau kickboxing to San Shou, Shuao Chiao and San Da Chinese kickboxing. Spectator passes are $15 for one day, $25 for two days. Information on these and other events can be obtained at www.battleattheboardwalk.com.

By Casino Connection Staff  

While one legendary steakhouse marked its first-year anniversary in Atlantic City last month, another legendary steakhouse marked its Boardwalk debut. The Atlantic City Palm Restaurant, the Quarter at Tropicana's version of the New York City institution, celebrated what owners say was the most successful start-up year of any Palm restaurant in eight decades with a month-long celebration of specials in January, and started a "Martini Madness" happy hour every Wednesday, with half-priced Ketel One drinks and complimentary hors d'oeuvres. Another New York City institution joined the Atlantic City steakhouse landscape last month, when Gallagher's Steakhouse opened on the dining level at Resorts Atlantic City. The new Gallagher's has all the trademarks of its original New York location—and its first casino location, in New York-New York casino hotel in Las Vegas. You will see the prime cuts of beef dry-aging, suspended in the window as you enter. You will see walls adorned with portraits of the legends of film, music and sport. You will find entrees from prime rib to filet to porterhouse that are unmatched anywhere, in this or any other city. This version of Gallagher's, though, is a bit different in its atmosphere—it is more intimate, reserved and elegant than the Las Vegas version. The Gallagher's at Resorts is tucked away on the dining level, meshing perfectly with the art deco style prevalent across the property. It is like stepping into another era.

By Casino Connection Staff  

One of the last acts of Acting Governor Richard Codey before leaving office in January was to sign a bill banning smoking in bars and restaurants across New Jersey. Codey had made the smoking ban one of his key goals during his administration. The ban is all-inclusive except for the gaming floors in Atlantic City casinos and "cigar bars." Restaurants and bars had lobbied against the ban to no avail. They are expected to see a moderate decrease in business for several years until the public gets used to the measure. Restaurants and bars in casino hotels are also included in the prohibition. The Casino Association of New Jersey lobbied for the casino floor exemption by presenting a detailed study that estimated the state would lose millions of dollars in gaming tax revenue and hundreds of casino jobs as a result of the loss of business following imposition of a total smoking ban. Much of the evidence of business losses was garnered from a similar smoking ban imposed at Delaware racinos, which lost 20 percent of their customers in the first year. Some legislators reluctantly agreed to the gaming floor exemption in order to get the bill passed, but vowed to revisit a total ban at a future date.

By Casino Connection Staff  

America's largest indoor display of classic automobiles returns to the Atlantic City Convention Center Thursday, February 23, when the annual Atlantic City Classic Car Show kicks off a four-day auction involving more than 1,000 collectible, classic and custom cars. The show, run by Berlin, N.J.-based G. Potter King, Inc., will feature some of the most sought-after cars in the country in a frenzy of buying and selling, whether it is choice selections in the "Car Corral" or souped-up gems in "Hot Rod Alley." The car displays will be accompanied by a 750-booth automotive market, where attendees can peruse a variety of hard-to-find car parts, accessories, and even antique jewelry, art and furniture. There will also be a special appearance by Boyd Coddington, star of American Hot Rod on the Discovery Channel. Car show hours are Thursday from 10 a.m. to 5 p.m.; Friday and Saturday from 8:30 a.m. to 9 p.m.; and Sunday from 9 a.m. to 7 p.m. Admission is $20 for adults and $4 for children under 12. For the second year in a row, automotive aficionados can kick off the car show at a private "Best of the Best" auction at the Borgata. For one night only—February 23—50 of the choicest selections will go to the highest bidders. On display will be vintage American motor cars, including a 1937 Cord Sportsman and a 1933 Pierce Arrow, as well as rare muscle cars from the '60s and '70s. "You would be hard pressed to find a better selection of muscle cars than at our Classics at the Borgata event," said John Chiara, co-owner of the G. Potter King event. Topping the bill is a 1970 Plymouth Roadrunner Superbird, along with a 1969 Cheverolet Camaro and a 1970 Cheverolet Chevelle LS6. Two seats to the auction cost $100 before the show, and $150 at the show—the price includes a pre-viewing from 1 p.m. to 5 p.m., a private cocktail party, and the right to bid on the cream of the crop beginning at 7 p.m. in the Borgata Ballroom. (To register for bidding at the Best of the Best event, call 1-800-227-3868. For consignment fees and other general information, call 856-768-6900.) For more information on the Classic Car Show, call 856-768-6900, or 1-800-227-3868 outside of New Jersey; or visit www.acclassiccars.com.

By Casino Connection Staff  

With $110 million as their initial stake, the Trump casinos are finally entering the 21st century. And leading them into the modern era will be Donald Trump's newest "Apprentice," Randal Pinkett. After winning the 13-week competition for a job with the Trump organization, televised on the latest installment of Donald Trump's reality show The Apprentice, Pinkett was given a choice of two major projects to oversee. He opted to work under Trump Entertainment CEO James Perry and President Mark Juliano, heading up the effort to refurbish and modernize the three Trump Atlantic City casino resorts. Pinkett will oversee the effort to transform the three casinos bearing the Trump name from the tired, neglected décor that has identified them in recent years into properties that will legitimately compete with glitzy new megaresorts like the Borgata and retail-friendly attractions like the Quarter at Tropicana and the Forum Shops at Caesars. Last month, Perry outlined the initial changes planned for the three Trump properties, long neglected in the face of expansion and renovations by competitors because of cash problems. With the new management structure of Trump Entertainment arising with the company's emergence from bankruptcy, long-awaited improvements are finally under way. The flagship Trump Taj Mahal property is getting a new 800-room hotel tower. Slated to open in 2008, the tower will be one of three master-planned in a hotel complex, leaving room for a total of 1,600 more rooms to be added in the future. Along with the hotel rooms will come a refurbishment of the 1980s décor that has marked the Taj—particularly the long promenade between the parking garage and the casino, which is in line for a $25 million makeover. Plans call for that corridor to be transformed into a new retail promenade with restaurants, a new lounge and a new Asian games room, in what will be a shining gateway to the Taj from its parking areas. At Trump Plaza, renovations have already begun to modernize the décor of that center-Boardwalk property, including re-designing and refurbishments of the casino floor and, soon, a complete makeover of the areas fronting the Boardwalk entrance, including a New York-themed façade. Trump Marina will receive upgrades to transform its entryway leading from the parking garage from its current cramped and ill-lit status into another bright retail promenade. Perry told a local reporter last month that he hopes to create a design that focuses on the spectacular views of the Farley Marina and the bay that surround the casino. Pinkett's work may be cut out for him, but his mission is clear—to help take Trump's casinos back to prominence.

As the calendar turns to February, another holiday season is in our rearview mirrors. However, that doesn't mean that the party has to stop. As many of you already know—and what has recently been discovered in many neighboring newspapers—Atlantic City is no longer just a summer destination. The fun, the entertainment and the events continue throughout the year. Visitors and residents alike are discovering that no matter what day or time of year, there is always something going on in Atlantic City. In fact, a Wednesday in February just might be the perfect time for a visit. Thanks, in part, to First Wednesday AC. First Wednesday AC is a start-up program created by four entities: the Atlantic City Convention & Visitors Authority, Atlantic City Outlets – The Walk, South Jersey Transportation Authority and Tropicana Casino & Resort. On the first Wednesday of each month, participating Atlantic City businesses—restaurants, retail shops, clubs, hotels and area attractions—offer discounts and other specials to customers. There is also a wide range of free gifts, prizes and giveaways depending on the occasion. Besides the savings, one of the best benefits of First Wednesday AC is that you can visit a hot spot, such as the Quarter or Atlantic City Outlets - The Walk, without having to deal with the weekend crowds. For those whose idea of an enjoyable night includes dining out, many area restaurants feature special menus and discounts on First Wednesday AC. One such spot is Cuba Libre, located at the Quarter in the Tropicana. On First Wednesday AC, the restaurant offers a three-course dinner for two for only $60. The deal includes an appetizer, dinner and dessert. Another popular dining establishment at the Quarter is Brulee: The Dessert Experience—the first and only dessert restaurant in Atlantic City. A unique and tasty three-course dessert for two can be yours on First Wednesday AC for the very affordable price of $20. There are many other great First Wednesday AC dining specials, including two-for-one deals at House of Blues and Opa Bar & Grille; 15 percent off entrees and $3 Samuel Adams pints at Ducktown Tavern; a three-course dinner for two at Los Amigos for $50 including soup, salad, and a choice of entrees and dessert; and a choice of two dinner specials for the unbelievably low price of $5.95 at Irish Pub. Are you a shopper always on the lookout for a good bargain? Many of the shops at Atlantic City Outlets and the Quarter participate in First Wednesday AC and feature discounts ranging from 10 percent to 50 percent off select items or even entire purchases. Among others, participants include the Walk's Timberland, Reebok, Kenneth Cole, H&M and Dress Barn; and the Quarter's Tinderbox/Vino 100, Chez Lingerie, Hat Emporium and Jake's Dog House. Some of the stores also hand out free gifts. If your definition of a good time involves a little self-indulgence, you might want to consider a double-sized Cosmopolitan at 32˚ Luxe Lounge for $10 or the Crème Brulee Sweet Treat package from bluemercury apothecary and spa for $130. Visitors can park in the South Jersey Transportation Authority lots on Fairmont Avenue and Atlantic Avenue for a nominal fee and hop aboard the free First Wednesday AC shuttle to each of the various Atlantic City locations. The shuttle runs every 15 minutes until 10 p.m. Of course, if you decide that you want your First Wednesday AC experience to extend into Thursday, discounted room rates can be found at the Quality Bayside Resort, Sheraton Atlantic City Convention Center Hotel and Tropicana. Samuel Adams is the sponsor of First Wednesday AC, serving the following locations: Ducktown Tavern, House of Blues, Opa Bar & Grille, the Sound of Philadelphia, Cuba Libre Restaurant & Rum Bar, Corky's Ribs & Barbeque, Applebee's Neighborhood Grill & Bar, Rí Rá Irish Pub, O'Grady's and Irish Pub. First Wednesday AC's specials and rates are subject to change without notice. To learn more about First Wednesday AC and participating businesses, visit www.firstwednesdayac.com.

New Jersey's casino industry is, perhaps, the most heavily and meticulously regulated industry in the state. The enactment of the Casino Control Act and the establishment of the Casino Control Commission nearly 30 years ago spelled out in great detail the administrative, quasi-judicial and oversight functions the state would exercise over legalized gaming in Atlantic City. These responsibilities covered virtually every aspect of casino operations, ranging from issuing licenses to casino employees to the actual square footage devoted to gaming operations. The Division of Gaming Enforcement is a second government agency with responsibilities involving casinos, including background reviews of applicants for licenses and investigating allegations of improper behavior. As with any set of statutes, rules and regulations as extensive as those are on casino operations, it is crucial that they be examined from time to time to determine if any of them are no longer relevant; whether they should be revised to reflect changing conditions in the industry; and whether amendments are necessary to insure that the industry continues to thrive economically. For instance, what may have been considered necessary when there were one or two casinos in operation may be now be outdated for a $10 billion industry consisting of 12 casinos employing approximately 47,000 people. In one of the stranger examples of how regulatory requirements worked against what seemed to be common-sense business practices, General Electric—an international company—chose not to do business with casinos because of the time-consuming and cumbersome licensing requirements for vendors, imposed even though the company's potential sales of light bulbs or appliances represented a miniscule portion of their business. Under proposed regulatory changes, large companies like GE would be exempt from licensing requirements if the amount of business they do with casinos is small. In the case of GE, for example, it was estimated that its casino business would amount to less than one-tenth of one percent of its total. A similar change would double the current monetary threshold for vendors before they would be required to obtain a license. They would be exempt from licensing if they did less than $150,000 in business with one casino or less than $500,000 with all 12 casinos. It is also proposed that only vendors doing more than $10,000 worth of business with casinos be required to register with the Commission. Under existing regulations, all vendors, regardless of the amount of business conducted, must register. The old monetary thresholds have been in place for more than a decade and have clearly become outdated and unworkable. In fact, under the new monetary limits, it is anticipated that the number of vendors seeking licensing could decline by as much as 40 percent. Another major reform would permit casino hotels to remove from their books licensed hotel workers who have not been employed in the industry for three years or more. It has been estimated that some 12,000 of the 30,000 registered hotel workers would be removed from oversight under this proposal. A fairly extensive list of other changes has been suggested, involving security procedures in the casinos, the use of dice and tiles in specific table games, new procedures in how some card games are played, more rapid payout on slot machines, and more convenient procedures for customers to cash in promotional offers. The discussions between the casino industry and state officials over the regulatory changes demonstrate clearly the continually evolving nature of the entire oversight function. There is no question that New Jersey's structure has worked well for all. In fact, a former member of the Casino Control Commission described the state's casino control law as setting the "gold standard" which should stand as a model for other states as they move toward implementing some sort of legalized casino gaming. It is vital to note as well that the cost of the regulatory process in New Jersey—some $70 million—is borne by the industry itself, not the taxpayers. By comparison, Las Vegas expends $20 million per year on regulatory procedures and functions. To be effective, any system of government regulation must have as its guiding principle and goal a process which insures the integrity of and public confidence in the gaming industry. At the same time, it must also assure that the industry is not subjected to a system which is so restrictive or contradictory that it undermines the ability of the industry to continue to grow and provide the enormous economic benefits which our industry has. Continued close cooperation with state officials and regulatory agencies is crucial to achieving that balance.

Let's all offer our congratulations to our new governor, Jon Corzine, who took office in January. He won a hard-fought campaign and deserves the support of all New Jerseyans in the tough job he will now tackle. But let's be realistic, as well. I'm a bit concerned because sources tell me that Corzine is eyeing the industry to help fix the massive financial problems he faces as a result of the irresponsible policies of the previous administration(s). Why is it that every time a new governor takes office, he looks to Atlantic City to help him solve his budget woes? If that is true in this case, the answer can only be that Corzine doesn't understand what the casino industry means to the state of New Jersey. Does he understand that further taxing the industry will reverse the current favorable business climate in Atlantic City, with new business rolling into town on a weekly basis? Does he know that thousands of people will lose their jobs because the casinos have to pay for the new tax somehow, and the only clear way to do that is to lay off employees? Does he know that MGM Mirage is finally considering building a spectacular development in the Marina district and that it and other casino companies also interested in Atlantic City will turn away if the tax rate increases? And does he realize that, in the long run, the state will earn even greater tax revenue than can be achieved in the short term by raising taxes if he simply maintains the status quo? This was a lesson that former Governor Jim McGreevey was forced to learn the hard way. Like all governors, he believed "the rich casino owners" could easily absorb increased taxation. But he finally understood that the "rich casino owners" aren't all that rich. They are astute businessmen and women who got to their positions because they make smart business decisions, one of which was to locate their resorts in New Jersey because it supposedly had a "stable tax rate." We have one advantage now that we did not have during McGreevey's reign. Today, we are represented by some of Corzine's fellow Democrats at the state level. Newly elected Assemblyman James Whelan knows Atlantic City and the gaming industry intimately—after all, he was mayor for 12 years. In fact, it supposedly was Corzine himself who urged Whelan to run for the Assembly. Surely Whelan can help the governor understand the foolish logic of raising taxes. Local 54 embraced Corzine after he backed the union during the contentious strike in 2004. Clearly President Bob McDevitt can explain to him how many of his members will lose their jobs if he raises taxes. And new Atlantic County Democratic Chairman Jim Carroll can tell Corzine that he's on the verge of taking the county back from many years of Republican control as long as the industry continues to thrive while Corzine is governor. It is indeed discouraging to have to endure this kind of attack every four years. It would clearly be more advantageous if all public officials truly understood the importance of gaming to the state economy. But politicians being what they are, they can only see the dollars the city and industry create for the state and hunger for more. During his short tenure in the U.S. Senate and the gubernatorial campaign, Corzine never demonstrated a true understanding of the gaming industry. (To be fair, neither did his opponent.) We can only hope that through people who are concerned with the future of Atlantic City, Governor Corzine will realize that the best course of action with regard to the gaming industry is to leave it alone and do nothing at all.

By NBC 40 WMGM   Tue, Feb 02, 2010

Convention Center:  Feb 3-7 is the International Power Boat Show. Feb. 20 Spirit Unlimited Cheerleading Competition. February 26th to 28th is the Atlantic City Classic Car Show & Auction.

Boardwalk Hall: February 27 Show of Shows, featuring the Philadelphia Mummers String Band Association, 12:00 noon and 5:00 p.m. in Boardwalk Halls arena. 

February 25 9th Annual Men R Cookin at Atlantic City Boys & Girls Club to benefit Boys & Girls Club

It's the Second Annual Atlantic City Restaurant Week from February 28th to March 6th.  70 restaurants with prefix menu's at prefix prices... mark your calendar NOW!

For more information go to http://www.acrestaurantweek.com/

January 30 2010 Casino Connection Magazine update with Lisa Johnson on NBC 40

By NBC 40 WMGM   Fri, Jan 29, 2010

By NBC 40 WMGM   Sat, Jan 23, 2010

By NBC 40 WMGM   Thu, Jan 21, 2010

Late last month the founder  of Beal Bank, who is also known as a high-stakes poker player, made a surprise move by joining billionaire Carl Icahn in a new bid for Trump Entertainment. Beal hopes to convert his multimillion-dollar loan into equity in the company.

“Trump jumped ship at the last minute,” Icahn attorney Edward Weisfelner said in court, “and left Mr. Beal standing at the altar.”

see entire article here:  http://casinoconnectionac.com/issue/january-2010/article/games-the-same-but-players-have-changed

By NBC 40 WMGM   Wed, Dec 02, 2009

http://casinoconnectionac.com/issue/november-2009/article/ac-outlets-the-walk-your-holiday-headquarters

 

By NBC 40 WMGM   Wed, Sep 30, 2009

By NBC 40 WMGM   Tue, Sep 22, 2009

FAREWELL TO A LEGEND

Atlantic City bids goodbye to a favorite adopted son, the late Arturo Gatti, September 19 at Bally’s. A professional card has been established, with fights being sandwiched around highlight presentations, speeches and tributes to the most prolific fighter in Atlantic City history.

Gatti, based first in Montreal and then in Jersey City, became the only sure thing in a town known for gambling. Twice a year, he’d fill up Boardwalk Hall against any opponent, and his loyal fan base substantially spiked the drop in nearby casinos. Gatti was responsible for nine consecutive sellouts here, including the second and third bout of his famed trilogy against Micky Ward, and a matchup with Floyd Mayweather that established a non-heavyweight record for gross sales receipts in Atlantic City.

Gatti’s appearance was the brainchild of Bally’s then-President Ken Condon.

“We should have a special day for Arturo,” Condon said while Gatti was still alive. “I’d be the first to put that together.”

The tribute is appropriate. While earning about $20 million for himself, Gatti performed some other memorable deeds. He stayed with one promoter, Main Events, for his entire 16-year career. That’s now unheard of. He waged several Fights of the Year in boxing and created high paydays for Ward, Ivan Robinson, Mayweather, the gaming industry and HBO.

Gatti died under mysterious circumstances July 11 in Brazil (authorities first believed he was murdered by his wife, then changed the determination to suicide, which the boxing community does not believe).

He is sorely missed, not only for the exciting boxing, but for his effervescent, approachable personality. Gatti could laugh at himself, display respect for his opponent and make good copy for the media. He reminded those around him why they loved boxing.

Casino Connection salutes the athlete who symbolized the boxing-gaming marriage and carried a presence we may never see again.

By NBC 40 WMGM   Tue, Sep 22, 2009

By NBC 40 WMGM   Mon, Sep 21, 2009

Here is a link to the written article "Colony's Atlantic City Headache" on casinoconnectionac.com.

 

By NBC 40 WMGM   Sat, Sep 12, 2009

Don Marrandino named president of Harrah's Eastern Division Tides Story